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About Heartland Hire
At Heartland Hire, a leader in financial technology, we empower businesses to thrive through innovative payment solutions and exceptional service. Our mission is to facilitate seamless transactions between buyers and sellers, ensuring our clients achieve their goals.
Role Overview
As a Customer Service Advocate, you will be the first point of contact for our clients, addressing inquiries through various communication channels including phone, email, SMS, and chat. Your primary responsibility will be to resolve customer issues in alignment with our service standards.
Key Responsibilities
- Respond to customer inquiries and provide effective solutions while maintaining a high level of service.
- Handle routine calls and messages, utilizing established procedures and guidelines.
- Maintain comprehensive knowledge of our products and services to assist clients effectively.
- Document customer interactions and update client information as necessary.
- Identify and escalate complex issues to senior representatives or relevant departments for further assistance.
Qualifications
Minimum Requirements: No prior experience is necessary; we provide comprehensive training.
Preferred Skills: None specified.
Skills and Knowledge: Ability to learn and apply company policies and procedures to complete routine tasks efficiently.
Job Complexity: Engage in assignments that are primarily routine, requiring minimal decision-making outside established protocols.
Supervision: Work under close supervision, following detailed instructions for all tasks.
Equal Opportunity Commitment
Heartland Hire is dedicated to fostering an inclusive workplace. We are an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences.
Health and Safety: We prioritize the health and safety of our employees and adhere to all relevant guidelines.
Join us at Heartland Hire, where we are committed to innovation, quality, and customer satisfaction, ensuring our clients receive the best service possible.
