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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Advocate. In this role, you will be responsible for providing exceptional support to our merchants, answering their questions, and resolving any issues they may encounter.
Key Responsibilities- Answer inbound calls from Voice Auth lines of business and assist merchants with authorization code approvals
- Accurately answer merchant basic questions and product features inquiries
- Utilize Global applications to resolve customer support and technical inquiries efficiently
- Portray a professional, courteous, and respectful demeanor at all times
As a Customer Advocate at Heartland, you will enjoy a competitive benefits package, including medical benefits, tuition reimbursement, and professional development opportunities. You will also be part of a dynamic team that values innovation, quality, customer care, security, and transparency.
About HeartlandHeartland is a financial technology company that provides fast, simple, and secure payment processing and payroll services. We serve nearly every industry and are proud to help businesses prosper through creative solutions, customer advocacy, and unmatched service.
