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Customer Support Specialist
1 month ago
Do you like working with customers? Enjoy working in a fun, flexible and team-oriented work environment? We are looking for a Customer Support Specialist to provide excellent customer service for our clients. Full-time opportunity for a cheerful representative to handle a medium volume of incoming calls.
Customer Service is VERY important to our company. We are looking for someone to represent us professionally and resolve customer issues. This position requires someone with professionalism, patience, understanding, flexibility, and the ability to handle a multitude of different types of calls and issues. Quick learner. Must be a team player.
Duties include medium volume phones, online payment processing, etc. Must be professional with excellent communication and computer skills.
Current Shift Openings: Monday - Friday, Full-Time 8:30am-5:30pm
This is an in-office position.
JOB RESPONSIBILITIES
Communicate with customers in a proactive and professional manner across multiple channels
- Respond to questions, provide information, and promote products while meeting or needs
- Identify the root cause of inquiries by asking probing questions to determine the best solution
- Maintain required product knowledge to deliver world class service
The Ideal Candidate
- Well spoken, energetic, and enthusiastic
- Passion to provide customer service excellence
- Eager to be successful and driven to earn additional performance-based bonus
- Bilingual Spanish is a plus
Qualifications:
1 year Customer Service experience
Intermediate Excel skills with proficiency in other Microsoft Office suite of products
High School Diploma or GED
Ability to work independently and in a fast-paced environment
Excellent organizational skills and attention to detail
Ability to prioritize and manage expectations
Critical thinking skills and problem solving skills
Ability to adapt and become proficient in new software
Effective communication skills with an emphasis on service and the ability to collaborate with 4G staff, vendors and management
Excellent telephone voice and etiquette
Comfortable with a fast-paced environment
Job Type: Full-Time
- 401(k) w/ Employer matching
- Dental insurance – Paid by Employer 100%
- Vision insurance – Paid by Employer 100%
- Health insurance – Employer Contribution
- Paid time off & Sick time
- Paid Holidays & Additional Floating Holidays
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