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Customer service
1 month ago
Are you detail-oriented, organized, and passionate about delivering exceptional customer service? We have an exciting opportunity for a Data Entry Customer Service Specialist to join our client in the North Broward area. Our client is seeking Customer Service Specialists to work either a 8am to 5pm schedule or 5pm to 11pm schedule (Monday-Friday).
What We're Looking For:
- Attention to detail and organizational skills
- Excellent communication and interpersonal abilities
- Previous experience in data entry or customer service preferred
- Proficiency with Microsoft Office and data entry software
- Ability to work independently and as part of a team
- Positive attitude and a commitment to providing outstanding customer service
salary: $20 - $21 per hour
shift: Second
work hours: 5 PM - 11 PM
education: High School
Responsibilities
- Inputting customer information, orders, and other data into the company's database or CRM system with precision and attention to detail.
- Communicating with customers via phone, email, or chat to address inquiries, provide information, and resolve issues promptly and professionally.
- Updating and maintaining customer records to ensure all information is current and accurate, including contact details, order histories, and service requests.
- Handling customer orders by entering data accurately, verifying information, and coordinating with other departments to ensure timely fulfillment.
- Investigating and resolving customer complaints and discrepancies related to data entry, billing, and account management.
- Keeping detailed records of all customer interactions, transactions, and updates in the company's system for future reference and quality control.
- Reviewing data for errors and inconsistencies, making necessary corrections, and ensuring compliance with company policies and procedures.
- Follow-up
- Telephone Etiquette
- Basic Computer Skills
- Basic Software Skills
- Customer Service
- Customer Relations
- Customer support
- CUSTOMER ORDERS/SALES
- Typing Skills
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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