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![Woody Anderson Ford](https://media.trabajo.org/img/noimg.jpg)
Service Coordinator
2 months ago
Our mission is simple: to create an uncommonly exceptional experience for guests' automotive needs and employees' long-term career goals. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture.What We Offer$18/hour, full timeHealth Insurance with optional Vision and Dental InsuranceEmployer Provided Life Insurance401(k) Savings Plan with Employer MatchClosed on Sundays and Paid Company HolidaysPaid Vacation and Paid Sick LeavePaid Training and Ongoing Professional DevelopmentEmployee DiscountsWork-Life Balance and Family-Friendly, Inclusive Team CultureCareer Growth and Internal PromotionsResponsibilitiesField incoming service scheduling callsSchedule service appointments and recalls via phone and internetAccurately quote services and explain the basics of what the service entailsActively listen and problem solve guest concernsRespond to online service requests and questions, promptly and accuratelyMake outgoing guest calls for appointments and other remindersFill in duties as required, such as assisting in the service driveWill be required to learn about manufacturer products, automobiles, and specific computer applicationsFollow all safety and security proceduresQualificationsHigh school diploma or GED One year of experience in an automotive service department is a plusMinimum of 2 years of customer service experience requiredExceptional communication skills and experience dealing with complex issues and guest concernsIntegrity and honesty are absolute requirementsHighly professional appearance and demeanorHigh levels of guest service and organizational skills are top prioritiesAbility to type and utilize all functions of a computer and various operating programsEfficiency using Microsoft Suite Programs such as: Excel, Word, PowerPoint, and OutlookValid Driver's License and good driving recordAbility to pass a pre-employment drug screen and subsequent random drug screensWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.