Branch Customer Service Coordinator

3 months ago

Huntsville, United States TTI TTI, Inc. Full time

** Branch Customer Service Coordinator - Huntsville, AL**

**Job Category****:** Customer Service **Requisition Number****:** BRANC002953 Showing 1 location **Job Details**

**Description**

*Headquartered in Fort Worth, TX, TTI, Inc. is the worlds leading authorized distributor of passive, connector, electromechanical and discrete components. Celebrating more than 50th years, this Berkshire Hathaway company is ever growing and has over 100 locations in North America, Europe, and Asia Join a winning team in a growing global organization*

**What our Customer Service Coordinators do:**

* Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.

* Provide information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.

* Coordinate issue resolution by working with the Sales Representative and the Customer to ensure a smooth sales to shipping process.

* Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.

* Assist with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing computer supplier access.

* Process order confirmation files by reviewing data

* Provide support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.

* Provide back-up coverage for Director of First Impressions by covering switchboard during breaks.

**What we look for in our Branch Customer Service Coordinator:**

* High School Diploma or GED with 6 months experience in customer support or similar role or equivalent combination of education and experience required.

* Ability to use the computer system proficiently.

* Knowledge of, or the ability to learn company product lines, services, policies, and procedures.

* Possesses excellent verbal and written communication skills.

* Must have good telephone etiquette and ability to write routine business correspondence.

* Ability to type 40 words per minute.

* Knowledge of all Microsoft Office applications at the beginning level, including Excel.

* Ability to add, subtract, multiply, and divide units of measure.

* Able to compute rate, ratios, and percentages.

**What we offer our team members:**

* A great benefits package that includes (but is not limited to) Medical/ Dental/ Vision, 401(k)/Roth plan with matching, Healthcare Savings Accounts

* Educational Assistance (Tuition Reimbursement)

* Ongoing training throughout your employment with opportunities to participate in professional and personal development programs

* A strong focus on giving back to our communities through philanthropic opportunities

* Great culture and opportunities for growth and advancement.

****This position requires the use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. Person as a U.S. Citizen, U.S. Permanent Resident (i.e., Green Card Holder), Political Asylee, or Refugee.*

*TTI, Inc. is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, sex (including pregnancy), sexual orientation, gender identity, age, national origin, religion, physical or mental disability, veterans status, genetic information, or any other characteristic protected by law.*

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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