Service Operations Coordinator

1 week ago


Huntsville, Alabama, United States Landers McLarty Dodge Chrysler Jeep Full time
Job Overview

The Service Dispatcher plays a crucial role in the Service Department at Landers McLarty Dodge Chrysler Jeep. Reporting directly to the Service Manager, this position is essential for ensuring efficient routing and scheduling of service jobs.


Key Responsibilities:
  • Utilize the company's routing software to effectively plan daily service job assignments.
  • Adapt to unexpected changes and collaborate with technicians to prioritize customer service needs.
  • Maintain an up-to-date skill summary of technical staff and recommend training opportunities as necessary.
  • Work closely with management to adjust service repair jobs based on customer requirements.
  • Provide on-the-job support to technicians facing challenges in their daily tasks.
  • Foster strong relationships with technicians to alleviate stress from last-minute scheduling adjustments.
  • Assist in diagnostic processes and test drives as required by the service sales team.
  • Monitor and manage sudden service job scheduling to ensure high levels of customer satisfaction.
  • Aid service sales personnel in accurately documenting repair orders and related information.
  • Conduct weekly meetings with the service manager to review shop productivity and address any outstanding administrative issues.
  • Perform various administrative duties as assigned by management.
  • Adhere to designated work schedules, including breaks and lunch periods.
  • Report any safety or integrity concerns regarding the dealership, its staff, or customers to management.
  • Uphold a professional appearance and maintain personal grooming standards in line with dealership expectations.

Qualifications:
  • Adhere to the company's dress code and maintain a tidy work environment.
  • Comply with all relevant laws and company policies regarding information security.
  • Arrive on time for scheduled shifts and communicate promptly with supervisors if delays occur.
  • Stay current with required HR training and any additional training pertinent to the role.
  • Follow all company policies and procedures, reporting any illegal activities to supervisors.


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