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IT Field Resource

4 months ago

Portland, United States Cascadia Healthcare Full time

Job Type

Full-time

Description

  • Provide on-site support to operating entities at multiple geographic locations
  • Set up and maintain computers and necessary peripheral devices
  • When necessary, perform password resets, and track via our ticketing system.
  • Install and configure appropriate software according to he needs of the field
  • Monitor and maintain local networks in ways that optimize performance and minimize down time
  • Ensure security and privacy of networks and computer systems
  • Provide training and guidance to users on how to operate software and computer equipment
  • Organize and schedule maintenance without deterring others from completing their work
  • Diagnose and resolve problems via thorough analysis and troubleshooting. Exercise discretion and independent judgment to implement solutions
  • Document processes for repairs and fixes, to aid in training and faster resolution for other technicians
  • Identify computer or network equipment shortages and report to leaders for ordering
  • Identify and fix any under-utilization of IT resources, or propose a plan to leadership for changes
  • Track issues to resolution and update tickets as needed
  • Update the field with issue resolutions or ETR
  • Perform work as requested by the IT Manager and other related IT departments and field locations
Requirements
  • Associate degree or equivalent work experience supporting end users in an enterprise IT environment
  • CompTIA A+ or ability to obtain certification in the first 90 days
  • Advanced knowledge of the Windows operating system
  • Knowledge of network basics, M365/O365, Active Directory, Cloud, and Microsoft admin tools
  • Advanced knowledge of troubleshooting processes for end user computing issues
  • Customer service and performance driven
  • Excellent communication skills
  • Possess the ability to make independent decisions that demonstrate discretion and good judgement based on the procedures outlined by the IT Department
  • Work independently on a day-to-day basis
  • Possess the ability to interact respectfully and professionally with personnel, residents, visitors, and the general public. Able to be calm and level-headed in emergencies
  • Well groomed, professionally dressed, professional demeanor, and possess the ability to work harmoniously with others inside and outside the department
  • Willing and able to seek out new skills and techniques to increase proficiency and to incorporate them into existing practices
  • Able to read, write, speak, and understand the English language


Salary Description

$60,000 DOE