Customer Service Rep

3 months ago

Montclair, United States Sovos Brands Full time

** Customer Service Rep**

**Job Category****:** Plant Whse & Log **Requisition Number****:** CUSTO001075 Showing 1 location **Job Details**

**Description**

Sovos Brands is looking for an upbeat Customer Service Representative who will be responsible for supporting the for all of our brands, reporting directly to the Customer Service Manager. We are a fast-paced and inclusive organization that is looking for an operational-savvy expert who can make an impact by being adept at leading and managing a variety of simultaneous tasks while maintaining close attention to details and organization.

If you have a passion to succeed and excel at superior customer service, we'd like to meet you

**Job responsibilities:**

* Ensure customer service policies, procedures, requirements and standards are met.

* Prepare export documentation necessary for Sales Orders, verify sales orders for accuracy (including pricing), prepare potential shortage report and partner with Supply Chain Planning to minimize service disruptions.

* Review performance metrics. Prepare/track corrective actions relating to service improvements. Review tools with business leaders regularly.

* Provide; Supply Chain Leadership with insightful analysis, decision support and process ownership. Sales with actionable insights and to drive sell. Customer Service team the ability to factually challenge or acknowledge a service issue

* Track and report complaints, OSnD issues and deductions. Identify customer service trends, root cause contributing factors, determine improvements required to drive results, partner as needed to drive change/improvement and document corrective action.

* Visit customers and company facilities often enough to effectively represent the customer point of view internally.

* Facilitate a month close process which ensures timely execution of orders

**Minimum Qualifications:**

* Strong people leader, able to motivate a team and collaborate with peers

* 1 year of previous Customer Service experience

* Professional written and verbal communication skills required

* Self-directed and have excellent follow through, attention to detail, prioritization skills to handle workload and expert time management skills

* Team Player and leader making a positive impact to the organization

* Sense of urgency and strong communication skills

* Build basic dashboards for KPI reporting to equip business leaders for expedited decision making

* Excellent customer care and focus; ability to assess customers needs and provide correct answer, path, troubleshooting, or method for a positive customer experience

* Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner

* Able to analyze data and sales statistics and translate results into better solutions

* Creative problem solver who thrives when presented with a challenge

* Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software

* Customer focused for a positive customer experience and resolution

* Strong cross functional performer driven by team collaboration

**Preferred Qualifications:**

* Familiarity with Microsoft NAV is a plus

* CPG or Food related business

* Bachelors Degree related field, but experience may substitute

*The targeted budget for this position is $40-$45K. This compensation budget range may be adjusted at any time at the discretion of the company.*

Sovos Brands is a food company with a mission to acquire and build one-of-a-kind brands. Were dedicated to bringing today's consumers delicious food for joyful living. We invest in brands that have exciting growth potential, combining industry expertise with fresh thinking to bring our products into more homes across America.

The brands in our portfolio include *Rao's Homemade*, a producer of premium pasta sauces, soups, frozen entres and pasta; *noosa*, a producer of premium yoghurt made with whole milk and wildflower North American honey; *Birch Benders*, a fast-growing producer of delicious, better-for-you pancake and waffle mixes, toaster waffles, and pancake and baking cups; and *Michael Angelo's*, a leading producer of authentic frozen Italian entres.

Sovos has the experience of an industry leader, and the financial backing of Advent International, one of the world's largest private equity firms.

Find out more about Sovos Brands at , Rao's Homemade at , noosa at , Birch Benders at ; and Michael Angelo's at .

*We offer attractive compensation packages based upon background and experience. Package includes base salary, incentive bonus, medical benefits, 401K, and PTO. We maintain a drug and alcohol-free workplace. All candidates offered a position are required to pass a pre-employment drug test. We participate in E-Verify. Sovos Brands is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Sovos Brands is also committed to compliance with all fair employment practices regarding citizenship and immigration status.*

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Licenses & Certifications**

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