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Customer Service Representative

2 months ago

Montclair, New Jersey, United States Reef Technology Inc. Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive experience for all.

Key Responsibilities:

  • Greet and assist guests upon entering the parking location, answering any questions they may have regarding parking.
  • Collect and record parking revenue, both cash and credit card sales.
  • Report and document any irregular transactions.
  • Respond to customer inquiries and ensure a positive experience for all guests.
  • Maintain a clean and organized work area, adhering to our company's standards.

Requirements:

  • At least 18 years of age.
  • High School Diploma or GED required.
  • Basic technical education.
  • Customer service experience is highly recommended.
  • Strong command of the English language, with excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • High level of professionalism and expertise in customer service.
  • Superior organizational and time management skills.
  • Basic math skills, including the ability to add, subtract, multiply, and divide.
  • Ability to work outdoors in various weather conditions.

What We Offer:

  • Medical, dental, and vision insurance.
  • Life and disability insurance.
  • 401K plan.
  • Paid Time Off (PTO).

Physical Demands:

  • Sitting at a computer monitor for extended periods, entering data.
  • Frequently operating small office equipment.

Working Conditions:

  • Work is performed indoors for extended periods, sometimes outdoors.
  • Able to work in all weather conditions.