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Customer Service Representative

2 months ago

Montclair, California, United States Pep Boys Full time

About the Role:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Pep Boys. As a key member of our service team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience in our stores.

Key Responsibilities:

  • Provide exceptional customer service and engage with customers to understand their needs and preferences.
  • Contribute to the growth of our organization by selling parts and services that meet our customers' needs.
  • Work closely with our management team to identify and address customer service issues and opportunities.
  • Participate in routine express automotive services, including tire mounting, balancing, rotations, and repair.
  • Implement and execute safety procedures to ensure a safe and healthy work environment.
  • Communicate effectively with all associates, management, and customers.

Requirements:

  • High school diploma or equivalent required.
  • Valid driver's license.
  • One year of related experience in the automotive service environment.
  • One year of sales experience preferred.
  • Strong verbal communication skills.
  • Strong customer service skills.
  • Ability to work days, nights, weekends, and holidays.

Physical Demands:

  • Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enters and locates information on computer.
  • Presents information to small and large groups.
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.