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Service Coordinator

4 months ago

Charleston, United States Aqua Blue Pools Full time
About the Administrative Clerk Position

#ZR

Position Overview.

We are seeking a dynamic and organized Service Coordinator to join our team. The Service Coordinator will play a crucial role in facilitating the smooth operation of our service department, ensuring timely scheduling of pool repairs and delivering exceptional customer service to our clients.

$20-$25 per hour.

Monday-Friday 7:30am-5:00pm

Responsibilities.

  • Schedule pool equipment repair services based on client needs and technician availability.
  • Coordinate with clients and technicians to confirm appointments, gather necessary information, and address any questions or concerns they may have.
  • Communicate effectively with technicians to ensure they have all necessary details and materials for each job.
  • Monitor job progress and provide updates to clients as needed, ensuring transparency and satisfaction throughout the service process.
  • Manage service department paperwork, including work orders, invoices, and client records, in an organized and efficient manner.
  • Assist in resolving any service-related issues or complaints in a professional and timely manner, striving to achieve positive outcomes for both the client and the company.
  • Collaborate with other departments, as needed, to optimize service delivery and enhance the overall customer experience.
Qualifications.
  • Previous experience in customer service or administrative roles.
  • Strong communication and interpersonal skills, with the ability to effectively interact with clients, technicians, and colleagues.
  • Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in computer software applications, including Microsoft Office Suite and scheduling/calendar software.
Us.

Aqua Blue Pools is home to a team of motivated professionals united by a mission to provide elite customer service and the highest quality pool construction, pool maintenance, and service, and have fun doing it We do this for our clients and peers.

We believe in creating a great experience for our customers and peers alike. We stay nimble to evolve in an ever-changing environment. And, we value communication and integrity as essential. We've been doing this since 1991 in the Lowcountry and seek long-term team members who can join in on this journey with us.
You.

As a team member of Aqua Blue Pools, you are provided with programs designed to fulfill your life goals, personally and professionally:
  • Health, vision and dental insurance for employee (post-90 days)
  • 401k (employer match)
  • Maternity and paternity leave options
  • Paid holidays and PTO