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Associate Patient Care Coordinator

3 months ago

Waukesha, United States UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Associate Patient Care Coordinator is responsible for checking in, scheduling appointments, answering billing questions and managing patient medical records for a clinic. Primary Responsibilities: Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service. Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible. Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed. Provides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box daily. Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed. Provides wayfinding instructions and assists with hospital information as requested. Coordinates patient admission needs, bed assignments, and tracking boards where applicable. Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed. May perform other duties upon request. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher). Must be 18 years of age or older. 1+ years of customer service experience in an office setting or professional work environment. Ability to work the regular Schedule based on 2 weeks: 1st week Mon 1030-7, T-Thur 1130-8, Fr-Off. 2nd week- Mon 1030-7, Tu-Thurs 1130-8, Fri 1130-8. #J-18808-Ljbffr