Patient Care Coordinator Associate
2 weeks ago
Unlock Your Potential with Optum
ProHealth Care, part of the Optum family of businesses, is a leader in health care services, serving Waukesha County and the surrounding areas for over a century. We're seeking a skilled Patient Care Coordinator Associate to join our team and help us improve the well-being of our community.
About the Role
This part-time position (20 hours weekly) requires a 4-week rotation, with varying shifts and weekends. You'll work closely with our Emergency Department and Admitting Registration teams to ensure seamless patient care delivery.
Key Responsibilities
- Greet visitors and patients with exceptional customer service
- Communicate effectively via phone or video conferencing
- Handle confidential information with discretion and professionalism
- Prioritize tasks to identify immediate emergency needs
- Stay up-to-date on departmental procedures and technical knowledge
- Enter and update patient demographic and financial information
- Collect patient liabilities and balance the cash box daily
- Collaborate with partnering departments to ensure patient needs are met
- Provide wayfinding instructions and hospital information as requested
- Coordinate patient admission needs and bed assignments
- Meet or exceed audit accuracy standards
What We Offer
As a valued member of our team, you'll enjoy a comprehensive benefits package, including:
- Paid Time Off and 8 Paid Holidays
- Medical Plan options and Health Spending Account or Health Savings Account
- Dental, Vision, Life & AD&D Insurance, and Short-term and Long-term Disability coverage
- 401(k) Savings Plan and Employee Stock Purchase Plan
- Education Reimbursement and Employee Discounts
- Employee Assistance Program and Employee Referral Bonus Program
- Voluntary Benefits, including pet insurance, legal insurance, and LTC Insurance
Requirements
- High School Diploma or equivalent
- 1+ years of customer service experience in an office setting or professional work environment
- 1+ years of experience with Microsoft Office products
- Ability to work a 4-week rotation with rotating holidays and weekends
- Must be 18 years or older
Preferred Qualifications
- Knowledge of medical terminology
- Experience with electronic medical records systems
- Experience in a medical office or hospital admitting/registration office
Soft Skills
- Excellent customer service skills
- Excellent written and verbal communication skills
- Demonstrated ability to work in fast-paced environments
Join Our Team
At Optum, we're committed to creating a healthier world and improving the lives of our patients. We believe in the importance of diversity, equity, and inclusion, and we're dedicated to making a positive impact in our communities.
Equal Employment Opportunity
UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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