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Associate Patient Care Coordinator

4 weeks ago

Waukesha, Wisconsin, United States Optum Full time
Optum Patient Care Coordinator Job Description

At Optum, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Patient Care Coordinator, you'll play a vital role in connecting patients with the care and resources they need to thrive.

Key Responsibilities:

  • Schedule patients via phone calls or outbound calls, ensuring seamless communication and timely appointments.
  • Manage patient medical records, check in patients, and answer billing questions with accuracy and professionalism.
  • Work collaboratively with clinic teams to ensure efficient patient flow and high-quality care.
  • Develop strong relationships with patients, families, and healthcare providers to ensure comprehensive support.

Requirements:

  • High School Diploma or equivalent required; 2+ years of customer service experience in a healthcare setting preferred.
  • Intermediate proficiency in Microsoft Office products and ability to work in a fast-paced environment.
  • Flexibility to work between 9:00am – 5:00pm CST, Monday - Friday, with occasional Saturday shifts as needed.

Preferred Qualifications:

  • Medical Terminology knowledge and Epic experience a plus.

Soft Skills:

  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

At Optum, we're committed to creating a diverse and inclusive workplace that reflects the communities we serve. We believe that everyone deserves the opportunity to live their healthiest life, and we're dedicated to making a positive impact on the world.

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.