Guest Service Agent-2

2 months ago

Las Vegas, United States Sonesta International Hotels Full time
Job Description Summary

The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.

Job Description

DUTIES AND RESPONSIBILITIES:
  • Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
  • Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
  • Responsible to maintain the security of cash, credit card transactions, and guest information.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
  • Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Issue, control and release guest safe-deposit boxes.
  • Comply with federal, state and local laws regarding health, safety, and alcohol services.
  • Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
  • High School diploma or equivalent required.
  • One year of previous hotel experience, or retail customer service preferred.
  • Previous background from the extended stay industry preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem solving, reasoning, motivating, organizational and training abilities preferred.
  • Experience with Microsoft Office and Opera systems preferred.
  • Will be required to obtain a ServSafe certification.
  • May be required to obtain a TIPS certification.
  • Valid driver's license required.
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility.
  • Carrying, lifting or pulling items weighing up to 50 pounds.
  • Frequently handling objects and equipment.
  • Standing for extended periods of time.
  • Will be required to work mornings, evening, weekends, and holidays.
Additional Job Information/Anticipated

Pay Range

Pay Range $15 - $16/hr Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specifi c/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance


Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

  • Guest Service Agent

    5 months ago

    Las Vegas, United States Waldorf Astoria Las Vegas Full time

    DescriptionA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    3 months ago

    Las Vegas, United States Waldorf Astoria Las Vegas Full time

    DescriptionA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    5 months ago

    Las Vegas, Nevada, United States Waldorf Astoria Las Vegas Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Services Agent

    2 months ago

    Las Vegas, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Las Vegas, NV, US, 89128 Property Name: La Quinta by Wyndham Las Vegas - Summerlin Tech Cntr Req Id: 17334 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Las Vegas - Summerlin Tech Cntr location in Las Vegas , Nevada . **Job Summary** The Guest Service Agent is...

  • Guest Service Agent Part-Time

    3 months ago

    Las Vegas, United States Las Vegas TownePlace Suites by Marriott Stadium District Full time

    Job DescriptionJob DescriptionGuest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunitiesEmployee discountsCompetitive payDaily...

  • Guest Services Agent

    2 months ago

    Las Vegas, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent - $11.00** Location: Las Vegas, NV, US Property Name: La Quinta by Wyndham Las Vegas Airport North Conv Ctr Req Id: 14648 La Quinta by Wyndham is now seeking a Guest Services Agent - $11.00 to join our team at the La Quinta by Wyndham Las Vegas Airport North Conv Ctr location in Las Vegas , Nevada . **Job Summary** The Guest Service...

  • Airport Guest Service Agent LAS

    2 months ago

    Las Vegas, United States Hawaiian Airlines Full time

    Title Airport Guest Service Agent LAS Description **Aloha and thank you for your interest in the Airport Guest Service Agent position with Hawaiian Airlines in San Diego, California!** At Hawaiian Airlines, we are about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our...

  • Guest Services Agent

    2 months ago

    Las Vegas, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent (Front Desk )** Location: Las Vegas, NV, US, 89128 Property Name: La Quinta by Wyndham Las Vegas - Summerlin Tech Cntr Req Id: 19672 La Quinta by Wyndham is now seeking a Guest Services Agent (Front Desk ) to join our team at the La Quinta by Wyndham Las Vegas - Summerlin Tech Cntr location in Las Vegas , Nevada . **Job Summary**...

  • Guest Service Agent

    5 months ago

    Las Vegas, United States Hilton Hotels & Resorts Full time

    As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influence Guest Service, Agent, Customer Service, Guest, Service Manager, Retail, Hotel

  • Guest Service Agent

    4 weeks ago

    Las Vegas, United States Hilton Grand Vacations Full time

    Job Description Working at HGV... Hilton Grand Vacations is proud to have a team with diverse abilities that mirror the variety of vacations we offer. We are dedicated to creating a work environment that cultivates growth, allowing our team members to not only improve their existing skills but also acquire new ones to advance their careers. If you are ready...

  • Guest Services Assistant Manager

    1 month ago

    Las Vegas, Nevada, United States tapwage Full time

    JOB SUMMARY:The Guest Services Assistant Manager reports to and collaborates with the Hotel Operations Managers to set the tone for the front-of-house experience of Caesars Palace. This integral role assists in leading the hotel departments (Front Office, Front Services) by example, ensuring that no need goes unmet and no opportunity to make a guest's visit...

  • Guest Information Agent

    1 month ago

    Las Vegas, United States Las Vegas Convention Center Full time

    Salary: $17.00 Hourly Location : Las Vegas, NV Job Type: On-Call Job Number: FY25 GST_INF_AGT Department: Guest Experience Section: Guest Experience Opening Date: 08/05/2024 The Role: The Guest Information Agent represents the Las Vegas Convention and Visitors Authority by providing exceptional customer service. This position will be responsible for...

  • Ground Services Agent

    1 week ago

    Las Vegas, Nevada, United States Vacations Hawaii & Nevada Full time

    Job OverviewAs a Ground Services Agent, you will play a crucial role in providing exceptional support to travelers on Vacations-Hawaii chartered flights. Your responsibilities will include ensuring a smooth and efficient experience for passengers arriving and departing on inter-island airline chartered flights. You will be the first point of contact,...

  • Guest Service Representative

    2 months ago

    Las Vegas, United States Maverick Helicopters, Inc Full time

    Job DescriptionJob DescriptionPT PositionsSchedule Varies$14.00 an hour plus commission on direct bookingsPOSITION SUMMARY The primary duties of the guest service representative is to assist guests with the check-in process for their Helicopter tour, and accommodate guests in an attentive, courteous and friendly manner. ESSENTIAL FUNCTIONS Reasonable...

  • Guest Experience Supervisor

    4 days ago

    Las Vegas, Nevada, United States SAHARA Las Vegas Full time

    SAHARA Las Vegas is seeking a dedicated and passionate Guest Experience Supervisor to join our dynamic team. As a key member of our Front Office, you will play a vital role in ensuring that every guest has an exceptional and memorable experience from check-in to checkout. In this role, you will be responsible for providing outstanding customer service,...

  • Guest Engagement Supervisor

    5 months ago

    Las Vegas, United States Trump Hotel Las Vegas Full time

    Job DescriptionJob DescriptionPOSITION PURPOSE:Provide supervision, direction and leadership in the Resort Services Department in accordance with the objectives, performance and quality standards supportive of the brand. The Guest Engagement Supervisor ensures the highest level of quality to all customers; ensures enforcement of policies and procedures;...

  • Front Desk Agent

    7 days ago

    Las Vegas, United States Tharaldson Hospitality Full time

    Guest Service Agent/Front Desk Agent: PM Shift Available Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay ...

  • Front Desk Agent

    3 months ago

    Las Vegas, United States Las Vegas Residence Inn Airport Full time

    Job DescriptionJob DescriptionGuest Service Agent/Front Desk Agent: PM Shift AvailableDo you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunitiesEmployee...

  • Guest Services Representative

    3 weeks ago

    Las Vegas, United States Landry's Full time

    Overview A Guest Service Representative is responsible for welcoming guests to the property and providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints. Responsibilities Check guests in and out of the property quickly and accurately Ensure correct charges and credits are posted, collect payments, handle...

  • Guest Services Assistant Manager

    1 month ago

    Las Vegas, United States tapwage Full time

    JOB SUMMARY: The Guest Services Assistant Manager reports to and collaborates with the Hotel Operations Managers to set the tone for the front-of-house experience of Caesars Palace. This integral role assists in leading the hotel departments (Front Office, Front Services) by example, ensuring that no need goes unmet and no opportunity to make a guest’s...