Guest Service Agent
6 days ago
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will I be doing?
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
-
Guest Services Agent
5 days ago
Las Vegas, United States The Mob Museum Full timePosition Overview: Guest Service Agents are responsible for a wide variety of public-facing initiatives geared towards facilitating and enhancing the overall guest experience. These initiatives include: guest welcome and ticketing operations, parking, souvenir photo, and general guest experience operations including sharing information on Museum events and...
-
Hotel Guest Service Agent
3 days ago
Las Vegas, Nevada, United States Golden Route Operations Full timeCompany OverviewGreetings from Golden Route Operations, a renowned hotel operator dedicated to providing exceptional service to our esteemed guests. We are committed to delivering an unparalleled experience, ensuring our guests feel valued and cared for throughout their stay.Job DescriptionWe are seeking a highly skilled Hotel Guest Service Agent to join our...
-
Guest Service Agent
19 hours ago
Las Vegas, United States Hilton Hotels & Resorts Full timeAs Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influence Guest Service, Agent, Customer Service, Guest, Service Manager, Retail, Hotel
-
Guest Service Agent
3 days ago
Las Vegas, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0BACO [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Guest Service Agent
2 days ago
Las Vegas, United States Waldorf Astoria Hotels & Resorts Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...
-
Casino Guest Service Specialist
3 days ago
Las Vegas, Nevada, United States Plaza Hotel & Casino LLC Full timeThe Plaza Hotel & Casino LLC is hiring a talented and energetic Promotions Agent to join our team in Las Vegas, USA. The estimated salary for this position is $55,000 - $80,000 per year.As a Promotions Agent, you will be responsible for up-selling and cross-selling property amenities, ensuring guest satisfaction, and maintaining a positive work...
-
Guest Service Agent
6 days ago
Las Vegas, United States JW Marriott Las Vegas Resort and Spa Full timeThe Night Audit Guest Service Agent ensures that guests are checked in and out efficiently, and that guests are satisfied/followed-up with. Audits hotel accounting records for accuracy, and organizes hotel's financial records. Perform job responsibilities satisfactorily and according to department standards. Adheres to all Company, Safety and Department...
-
Guest Experience Manager
3 weeks ago
Las Vegas, Nevada, United States Trump Hotel Las Vegas Full timeAs a Guest Engagement Supervisor at Trump Hotel Las Vegas, you will play a critical role in delivering exceptional guest experiences and driving revenue growth. We are seeking a results-driven leader with a passion for hospitality and a talent for developing high-performing teams.Key Accountabilities:Oversee the Resort Services Department's daily operations...
-
At Your Service Agent
6 days ago
Las Vegas, United States JW Marriott Las Vegas Resort and Spa Full timeImagine yourself at the luxurious JW Marriott Las Vegas Resort & Spa, and find your future career with us! We are looking to add an At your Service Agent to our dynamic and talented team of friendly, service-oriented Associates. Apply today for this outstanding employment opportunity, and prepare to excel, grow and have fun at work! Role: The Guest Service...
-
Guest Experience Ambassador
4 weeks ago
Las Vegas, Nevada, United States Plaza Hotel & Casino LLC Full timeJob Description">We are seeking a highly motivated and experienced Promotions Agent to join our team at the Royal Rewards Desk.Main Responsibilities:Manage guest relationships, responding to their inquiries and resolving issues promptly.Promote the Royal Rewards Program, explaining its benefits and features to guests.Utilize the Player Tracking System to...
-
Guest Experience Liaison
2 days ago
Las Vegas, Nevada, United States The Neiders Company Full timeCustomer Service in ActionAs a Front Desk Agent at The Neiders Company, you will have the opportunity to make a real difference in the lives of our guests. Whether it's helping a guest resolve an issue or simply providing a warm smile, your actions will contribute to creating a positive atmosphere and memorable experiences.We are committed to hiring...
-
Customer Service Representative
4 weeks ago
Las Vegas, United States James Madrid - State Farm Agent Full timePosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...
-
Customer Service Representative
1 month ago
Las Vegas, United States James Madrid - State Farm Agent Full timePosition Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...
-
Las Vegas, United States DYDYT LLC Full timeNow hiring for several full and part-time positions:Front Desk/Party Agent: $14.00/hourly with the opportunity to work parties and earn tipsAttraction Agent: $14.00/hourly with an increase after completion of certification to $15.00/hourlyRequirements for all positions:Must be willing to obtain work card after hiredMust have weekend availabilityMust be...
-
Customer Service Representative
2 days ago
Las Vegas, United States Ulyanna Chung - State Farm Agent Full timeBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Signing bonus Training & development Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes...
-
Customer Service Representative
2 weeks ago
Las Vegas, United States Ulyanna Chung - State Farm Agent Full timeBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Signing bonus Training & development Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes...
-
Customer Service Representative
3 days ago
Las Vegas, United States Ulyanna Chung - State Farm Agent Full timeBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Signing bonus Training & development Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these...
-
Luxury Guest Experience Coordinator
3 weeks ago
Las Vegas, Nevada, United States The Red Rock Spa by Well & Being Full timeJob DescriptionThe Reservation Agent role at The Red Rock Spa by Well & Being requires a highly motivated and organized individual to provide exceptional guest experiences.You will be responsible for booking spa treatments, managing guest check-ins and check-outs, and selling retail products.To succeed in this role, you must have excellent communication...
-
Las Vegas, United States DYDYT LLC Full timeNow hiring for several full and part-time positions: * Front Desk/Party Agent: $14.00/hourly with the opportunity to work parties and earn tips * Attraction Agent: $14.00/hourly with an increase after completion of certification to $15.00/hourly Requirements for all positions: * Must be willing to obtain work card after hired ...
-
Las Vegas, United States DYDYT LLC Full timeNow hiring for several full and part-time positions: * Front Desk/Party Agent: $14.00/hourly with the opportunity to work parties and earn tips * Attraction Agent: $14.00/hourly with an increase after completion of certification to $15.00/hourly Requirements for all positions: * Must be willing to obtain work card after hired * Must have weekend...