Guest Service Representative
20 hours ago
We are looking for a skilled Guest Service Representative to join our front desk team at Golden Entertainment, Inc.
Salary: $50,000 - $65,000 per year
Job ResponsibilitiesThe Guest Service Representative will be responsible for:
- Providing exceptional customer service to hotel guests
- Registering guests and obtaining necessary information
- Assigning rooms and managing cash flow
- Maintaining knowledge of hotel occupancy status and special events
- Processing guest accounts upon check-out
- Handling special requests and complaints
To be successful as a Guest Service Representative, you will need:
- 3-6 months previous experience in a similar role
- Previous experience with LMS computer system is preferred
- Outstanding guest service skills
- Basic computer knowledge and typing skills
- Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
- Able to effectively communicate in small and large group situations and one-on-one
- High School diploma or equivalent is preferred
We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off.
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