Guest Service Representative

20 hours ago


Las Vegas, Nevada, United States Golden Entertainment, Inc. Full time
Job Summary

We are looking for a skilled Guest Service Representative to join our front desk team at Golden Entertainment, Inc.

Salary: $50,000 - $65,000 per year

Job Responsibilities

The Guest Service Representative will be responsible for:

  • Providing exceptional customer service to hotel guests
  • Registering guests and obtaining necessary information
  • Assigning rooms and managing cash flow
  • Maintaining knowledge of hotel occupancy status and special events
  • Processing guest accounts upon check-out
  • Handling special requests and complaints
Requirements

To be successful as a Guest Service Representative, you will need:

  • 3-6 months previous experience in a similar role
  • Previous experience with LMS computer system is preferred
  • Outstanding guest service skills
  • Basic computer knowledge and typing skills
  • Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
  • Able to effectively communicate in small and large group situations and one-on-one
  • High School diploma or equivalent is preferred
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off.


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