At Your Service Agent

1 month ago

Las Vegas, United States JW Marriott Las Vegas Resort and Spa Full time

Imagine yourself at the luxurious JW Marriott Las Vegas Resort & Spa, and find your future career with us We are looking to add an At your Service Agent to our dynamic and talented team of friendly, service-oriented Associates. Apply today for this outstanding employment opportunity, and prepare to excel, grow and have fun at work

Role: The Guest Service Agent is responsible for greeting each guest, thanking and inviting them to come back. Agents are responsible to take ownership for any guests issues and help reach a resolution with the guest. Adheres to all Company, Safety and Department policies and procedures. Fosters team work and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

SKILLS/QUALIFICATIONS:
•Must be literate and able to communicate in English.
•Must possess a high school diploma or GED.
•Excellent customer service skills and telephone etiquette.
•Must possess basic computer skills to include Word, Excel, Internet and e-mail.
•Must have experience with money handling procedures.

Must be at least 21 years of age
Able to obtain a Health and TAM card

MAJOR JOB DUTIES: Duties include, but are not limited, to the following:

  • Ability to communicate effectively with guests and co-workers.
  • Ability to use Property Management System (PMS) Registration and Guest Accounting Functionality, GuestWare.
  • Ability to operate switchboard console
  • Ability to effectively use L.E.A.R.N. technique for dealing with the guest complaints
  • Ability to communicate well on the phone
  • Ability to complete daily check list in a timely manner
The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office environment. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate.
  • Serves as the main point of contact for all guest requests and needs, including answering all internal and external calls, dispatching requests and following up to ensure guest satisfaction.
  • Responsible for logging and tracking all incoming guest packages.
  • Responsible for tracking faxes that come to the hotel.
  • Responsible for processing all the credit card authorizations that are received via fax, email or in person.
  • Responsible for taking room service orders.
  • Responsible for setting up wake up calls for guests.
  • Responsible to monitor Fire Panel and report any Alerts to security immediately.
  • Required to complete daily checklist in the timely manner.
  • Ability to and comply with Policies and Procedures, Job Description, daily memorandums and other instructions.
About the JW Marriott Las Vegas Resort & Spa

The JW Marriott Las Vegas Resort & Spa offers world-class luxury just 20 minutes northwest of the famous Las Vegas Strip. The Las Vegas resort is accessible to Las Vegas Speedway, TPC Las Vegas and other golf courses. The JW Marriott features 548 well-appointed guest rooms and suites set amid 54 acres (about twice the area of Chicago's Millennium Park) of lush gardens. Voted as one of the Top 5 Las Vegas Resorts by readers of Cond Nast Traveler and recognized as a Top-Performing Business on TripAdvisor ranked in the top 10% worldwide for traveler feedback, the Las Vegas resort also includes a full-service spa, state-of-the-art fitness center, 33 meetings rooms with 100,000 square feet (about the area of a Manhattan city block) of flexible space, more than 9 restaurants and the on-site Rampart Casino.

Enjoy exclusive employee perks:
  • Heath, dental, vision
  • Life Insurance
  • Free meals
  • 401k Match
  • Marriott brand worldwide travel discounts and benefits.

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