Patient Service Representative
3 weeks ago
Monday - Friday 8:30AM - 5:00PM | Position Pay Range $17.91 - $19.90
Summary/Objective:
The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients' insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis.
Essential Functions
1. Answers inbound calls to the Center.
2. Provides a friendly and warm greeting to all patients and/or providers.
3. Checks scheduled patients in/out and ensures proper documentation is received from patient.
4. Collects co-pays, co-insurance, and deductible if necessary.
5. Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.
6. Ensures accurate data entry for patient registration.
7. Assists with medical records as needed.
8. Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
9. Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
10. Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)
11. Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
12. Facilitates no-show appointments (calling patients, cancelling, rescheduling).
13. Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).
14. Monitors waiting room to avoid extended wait time and to assists patients as needed.
15. Requests orders and processes new/same-day requests.
16. Requests all patients complete a satisfaction survey after their exam.
17. Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
1. Communication Proficiency.
2. Organizational Skills.
3. Time Management.
4. Problem Solving/Analysis.
5. Customer/Client Focus.
6. Collaboration Skills.
Supervisory Responsibilities
This position has no supervision responsibilities.
Work Environment
This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.
Travel
No travel is expected for this position.
Job Qualifications
Minimum Qualifications/Experience:
•One plus year of experience providing exceptional customer service - healthcare environment preferred
•Detail oriented, self-motivated, a problem solver and a team player
•Ability to navigate multiple computer screens and browsers quickly and accurately
•Ability to excel in a very fast-pace team environment
•Ability to continuously "exceed" company and customer expectation
•Strong communication skills & professional demeanor
Education/Certifications:
•Minimum of High School diploma or equivalent (GED)
Additional Eligibility Qualifications
None required for this position.
Compliance
Adheres to Envision's Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.
Company Benefits
Below is a list of benefits that are offered to employees, once eligibility is met.
•Health Benefits: Medical/Dental/Vision/Life Insurance
•Company Matched 401k Plan
•Employee Stock Ownership Plan
•Paid Time Off + Paid Holidays
•Employee Assistance Program
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.
OSHA Exposure Rating: 1
It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.
Health Images is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.
Accepting applications until 8/12/2024
-
Patient Service Representative
2 months ago
Longmont, United States CommonSpirit Health Mountain Region Full timeWelcome to CommonSpirit Health Mountain Region: CommonSpirit Health Mountain Region is committed to building healthier communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happenboth inside our hospitals and out in the community. With locations throughout Colorado, Utah, and Kansas, we deliver the same high...
-
Representative, Customer Service
3 months ago
Longmont, United States Service Champions Inc Full timeJob DescriptionJob DescriptionCustomer Service Representative and DispatcherClericalLongmont, CO, USSalary Range:20.00 To 23.00 (USD) HourlyThis position is on site and not remoteM-F 7:30am-5:00pmM and M Heating Cooling, Plumbing & Electric is looking for ambitious goal driven professionals to join our Call Center Customer Service/Dispatch team.Our Customer...
-
Customer Service Representative
4 days ago
Longmont, Colorado, United States Service Experts Full timeJob SummaryThe Customer Service Specialist is a key member of our Service Experts team, responsible for delivering exceptional customer experiences through timely and effective resolution of customer inquiries, complaints, and billing issues.Key Responsibilities:Respond to customer inquiries and resolve issues in a professional and courteous mannerHandle...
-
Healthcare Customer Service Representative
2 weeks ago
Longmont, Colorado, United States Select Physical Therapy Full timePosition Overview:Role: Patient Service SpecialistLocation: Longmont, COJob Summary:As a Patient Service Specialist, you will play a crucial role in ensuring that patients receive outstanding service from the moment they arrive at our facility. Your responsibilities will encompass both patient interaction and administrative tasks, making you a vital part of...
-
Customer Service Representative
2 days ago
Longmont, Colorado, United States ABC Legal Services Full timeJob Title: Customer Service RepresentativeCompany: ABC Legal ServicesJob Type: Full-timeLocation: Longmont, COAbout Us:ABC Legal Services is a leading provider of legal services, specializing in appearance counsel and creditor rights hearings. We are a dynamic and innovative company that values teamwork, critical thinking, and leadership.Job Summary:We are...
-
Customer Service Representative
6 days ago
Longmont, Colorado, United States Amazon Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Amazon Locker+ locations. As a key member of our team, you will be responsible for providing exceptional customer service, processing orders, and maintaining a clean and organized workspace.Key ResponsibilitiesReceive,...
-
Customer Service Representative
2 weeks ago
Longmont, United States Planet Fitness - PF Baseline Fitness Part time $14Job DescriptionJob DescriptionJob SummaryMonday, Tuesday, Wednesday, Saturday, Sunday: Flexible ShiftsThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesCustomer...
-
Customer Service Representative
4 weeks ago
Longmont, United States Planet Fitness - PF Baseline Fitness Full time $14Job DescriptionJob DescriptionBenefits:Dental insuranceEmployee discountsFree uniformsHealth insuranceTraining & developmentVision insuranceJob SummaryHours: Monday - Thursday 4pm - 10pm, Friday 3pm - 9pmThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to...
-
Patient Service Specialist
1 month ago
Longmont, United States Select Physical Therapy Full timeOverview: Patient Service Specialist Longmont, CO Job Description When patients enter our center in Longmont, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient...
-
Customer Service Representative
5 days ago
Longmont, Colorado, United States Ritchie Bros. Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Part-Time Customer Service Representative to join our team at Ritchie Bros. in Longmont, Colorado. As a key member of our auction team, you will be responsible for providing exceptional customer service to our clients, ensuring a seamless and efficient experience throughout our auctions.Key...
-
Customer Service Representative
3 weeks ago
Longmont, United States Planet Fitness Full timeJob Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties And Responsibilities Customer Service Representative greets members, prospective members and guests, providing...
-
Customer Service Representative
3 weeks ago
Longmont, United States ComForCare Home Care (Raleigh, NC) Full timeJob Summary Days: Monday - Friday Hours: 9am-5pm The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Essential Duties And Responsibilities Greets members, prospective members, and guests, providing...
-
Patient Services Coordinator
1 week ago
Longmont, Colorado, United States Orthopaedic & Spine Center of the Rockies Full timePosition Overview:The Orthopaedic & Spine Center of the Rockies is a well-established, physician-owned organization dedicated to providing exceptional care to our community. We pride ourselves on our collaborative and supportive work environment, where each team member plays a vital role in delivering specialty-focused healthcare.Key...
-
Customer Service Representative
2 weeks ago
Longmont, United States Planet Fitness Full timeBenefits: Dental insurance Employee discounts Free uniforms Health insurance Training & development Vision insurance Job Summary Hours: Monday - Thursday 4pm - 10pm, Friday 3pm - 9pm The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members,...
-
Customer Service Representative
4 days ago
Longmont, Colorado, United States TEKsystems Full timeAbout the Role:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TEKsystems. As a key member of our contact center, you will be responsible for providing exceptional customer service to our clients via various communication channels.Key Responsibilities:Respond to customer inquiries and resolve issues in...
-
Customer Service Representative
21 hours ago
Longmont, Colorado, United States Whole Foods Market Full timeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Whole Foods Market. As a key member of our Front-End team, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining a clean and organized store environment.Key Responsibilities:Assist...
-
Healthcare Customer Service Representative
2 weeks ago
Longmont, Colorado, United States Select Physical Therapy Full timeOverview:Healthcare Customer Service RepresentativeJob DescriptionAt Select Physical Therapy, we prioritize providing an outstanding experience for our patients from the moment they arrive. As a healthcare customer service representative, you will play a crucial role in managing both patient interactions and administrative tasks. Your station at the front...
-
Customer Service Representative
6 days ago
Longmont, Colorado, United States Lennar Homes Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Lennar Homes. As a key member of our customer care team, you will be responsible for providing exceptional service to our homeowners, ensuring their satisfaction and loyalty to our brand.Key ResponsibilitiesPre-Construction Support: Conduct...
-
Customer Service Representative Longmont, CO
3 months ago
Longmont, United States Rnbonline Full time**Front Range State Bank is looking for an experienced Customer Service Representative to join our growing team!** We offer competitive pay, health, dental, vision, life insurance, paid vacation, 401K and a bonus program. **Position:** The Customer Service Representative provides high quality customer service to Bank customers by performing the following...
-
Customer Service Sales Representative
6 days ago
Longmont, United States Farmers Insurance Full timeJob DescriptionJob DescriptionFARMERS Insurance - Customer Service Sales RepresentativeWere looking for an enthusiastic, highly-motivated Customer Service Sales Representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love...