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Representative, Customer Service

3 months ago

Longmont, United States Service Champions Inc Full time
Job DescriptionJob Description

Customer Service Representative and Dispatcher

Clerical

Longmont, CO, US

Salary Range:20.00 To 23.00 (USD) Hourly

This position is on site and not remote

M-F 7:30am-5:00pm

M and M Heating Cooling, Plumbing & Electric is looking for ambitious goal driven professionals to join our Call Center Customer Service/Dispatch team.

Our Customer Service Representatives are amazing communicators who assist our clients by offering solutions and identifying opportunities. The right candidate will be able to multitask well, jump in and handle inbound/outbound calls, provide 1st class customer service, book service appointments, educate, as well as upsell clients on various services, and get the job dispatched to the appropriate team member in a timely fashion.

The Ideal Candidate:

  • Sales-minded, goal-oriented person with a focus on achieving success
  • Experience working in Service Titan is a Huge Plus
  • 1+ years Customer Service in a call center environment, Sales, or Collections experience
  • Teamwork mentality
  • Able to set priorities and schedule daily duties
  • Ability to work independently with only general guidance as well as work closely with other associates
  • Ability to interpret, analyze, and problem solve complex work situations
  • Requires high level of tact and integrity
  • Able to follow directions and complete duties with speed and high accuracy

Qualifications:

  • Proficiency in Microsoft Office
  • Excellent phone skills, persuasiveness, and passion for providing quality service to our customers
  • Proven record of customer focus and relationship building
  • Focus, self-motivation, a concentrated work ethic, problem solving skills and a strong attention to detail
  • Comfortable in a fast-paced environment
  • Highly developed interpersonal, organizational and communication skills
  • Ability to communicate with confidence and poise
  • Open-minded with a passion for learning
  • Must be willing to work weekends, holidays and overtime as needed

Benefits

  • Hire than average Pay: $20-23/ hourly (Based on experience)
  • Financial incentives (weekly, monthly, and quarterly)
  • Work-Life balance
  • Medical/Dental/Vision/Life Insurance/Cancer Insurance/ Long & Short-Term Disability
  • 401(K) with employer match
  • Incentives, contests, rewards, including event tickets and cash prizes
  • Company sponsored breakfast, lunches, and events

WORK CONDITIONS

  • Use standard office equipment, including computer, phone, copier/scanner, etc
  • Ability to work at a computer for long periods of time
  • Project timelines and work volume/deadlines may often require more than 40 hours per week to complete essential duties of this job
  • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently
  • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables
  • Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment
  • The noise level in the work environment is normally moderate

M and M Heating & Cooling, Plumbing & Electrical has been servicing the Longmont and surrounding communities for over 20 years. We are family operated business where providing excellent service to our customers is a must. M and M provides HVAC, Plumbing and Electrical services and installs for residential customers. Our sales and service technicians are very knowledgeable, continuously trained and are certified in their fields.

We are driven by 7 core values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.

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