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Customer Service Representative

2 months ago

Longmont, Colorado, United States Lennar Homes Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Lennar Homes. As a key member of our customer care team, you will be responsible for providing exceptional service to our homeowners, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities
  • Pre-Construction Support: Conduct thorough site visits to identify and address any issues before construction is complete, ensuring a smooth transition for our homeowners.
  • Homeowner Onboarding: Provide comprehensive training and support to new homeowners, educating them on the operation and maintenance of their new home.
  • Quality Control: Conduct regular inspections to ensure our homes meet the highest standards of quality and craftsmanship.
  • Issue Resolution: Collaborate with our construction team to resolve any issues or concerns raised by homeowners, ensuring timely and effective resolution.
  • Communication: Maintain open and transparent communication with homeowners, providing regular updates on the status of their home and any issues that may arise.
Requirements
  • Education: High school diploma or equivalent required; three to five years of experience in residential customer service or a related field preferred.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Physical Demands: Ability to work in excess of eight hours per day, with regular travel to construction sites and occasional lifting of up to 50 pounds.
What We Offer
  • Competitive Compensation: Hourly rate of $33, subject to adjustment based on business-related factors.
  • Benefits: Comprehensive benefits package, including health insurance, vacation time, and 401(k) matching.
  • Opportunities for Growth: Career advancement opportunities within our company, with a focus on developing the skills and expertise of our team members.
About Lennar Homes

Lennar Homes is a leading builder of new homes, with a commitment to quality, value, and integrity. We are dedicated to providing exceptional customer service and building strong relationships with our homeowners, trade partners, and community.