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Learning Management Systems Coordinator

3 months ago

Greensboro, United States National Board for Certified Counselors Inc Full time

JOB SUMMARY:

Responsible for overseeing and administering the development, implementation and utilization of the Learning Management System housing the Jurisprudence Assessments and potentially other tools for service provision to State Boards. Identifies and onboards new jurisprudence states. Works collaboratively with IT support, external vendors, and assessment department staff to develop and maintain the LMS platform and included components.

Provides service to State Boards regarding the jurisprudence assessments by working collaboratively with the Boards, State Services staff, and Legal Support staff to ensure all regulatory compliance requirements are met and to ensure data is accurately presented in the LMS platform. Oversees the ongoing daily operations of the LMS and provides reports to the Director of Business Development, Director of State Services and the Vice President of the CCE, Business Services and Partnerships.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manages LMS functions which include monitoring course content and evaluating processes to ensure they are completed within given timeframe

Analyze, identify, and communicate LMS system and business requirements to State Boards

Investigate and resolve any data or system inconsistencies or discrepancies

Provide ongoing technical support to users

Work with IT and client to ensure proper setup and learning with the LMS system

Perform high level administrative functions

Oversees, coordinates, monitors, and evaluates daily progress towards project completion

Ensures State Boards are informed of the status of their projects which include updates, changes, implementation and assisting with content management.

Identifies and solves problems that may delay project completion

Seeks opportunities to increase internal and external customer satisfaction

Demonstrates proactive behaviors through actions related to processes and people.

Provides regular reports to appropriate Directors, Vice Presidents and Executives.

Other duties as assigned

REQUIRED EDUCATION/EXPERIENCE:

Bachelor's degree required,

2 year of customer service experience required;

2 year of database management and/or computer experience required;

Excellent verbal and written communication skills required;

Ability to pay close attention to detail for accuracy and thoroughness in completing work;

Or equivalent combination of education and experience.

PREFERRED EDUCATION/EXPERIENCE:

Business degree preferred;

EQUIPMENT/PROGRAMS USED:

Microsoft Office products

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