Customer Service Representative

1 month ago

Blue Bell, United States CVS Health Full time

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Onsite in Blue Bell, PA required for 17 weeks of training.

Training, Shift, and Salary:

  • Training: 8:30am-5:30pm on-site at our Blue Bell, PA location.
  • Shift Hours: Must have availability from 8am-8pmEST ( 8 hour shift)
  • Salary: $17.50 per hour
Customer Service Representative
  • Answers questions and resolves issues as a "single-point-of-contact" based on phone calls from members, plan sponsors, and providers.
  • Takes ownership of each customer contact to resolve their issues and connect them with additional services as appropriate.
  • Takes immediate action when confronted with a problem or made aware of a situation.
  • Seeks to understand the customer, including circumstances, problems, expectations and needs.
  • Asks probing questions to identify the underlying customer needs.
  • Anticipates or identifies member needs beyond the initial inquiry by answering the unasked questions.
  • Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc.
  • Provides customized interaction based on customer preference and individualized needs, creating an emotional connection with our members by understanding and engaging the member to the fullest.
  • Fully understands the member's needs by building a trusting and caring relationship with the member.
  • Educates and assists customers on various elements of benefit plan information and available services created to enhance the overall customer service experience with the company (i.e., assistance with member self-service tools, Consultation Opportunities - Simple Steps, Cost of Care Tools, Natural Alternatives Program, etc.).
  • Utilizes all relevant information to effectively influence member engagement.
  • Provides education to members to support them in managing their health.
  • Guides members to the appropriate health resource. Offers alternatives where appropriate .
  • Acts with the best interest of customer in mind and central to all interactions.
  • Documents and tracks all contacts, events, and outcomes with members using appropriate systems and processes.
  • Uses customer service threshold framework to make financial decisions to resolve member issues.
  • Resolves issues without or with limited management intervention.
  • Responds quickly to meet customer needs and resolve problems while avoiding over-committing.
  • Other activities may include: providing claim status information, benefit coverage interpretations, and explaining plan eligibility.
  • Processes claim referrals, new claim hand-offs, and escalates issues as appropriate through the system for grievances and appeals.
  • Initiates out-reach/welcome calls to ensure constituents expectations are met or exceeded.
  • Identifies trends and any emerging customer service issues and works to develop solutions to address potential problems and/or plan features of interest as an approach to improve understanding of benefit plans and increase post-enrollment member satisfaction.
  • Coordinates efforts both internally and across departments to successfully resolve service issues and develop process improvement intended to enhance the overall delivery of service.
  • Partners with other departments to deliver client specific presentations.
  • Works collaboratively with colleagues to deliver the best customer experience.
  • Appropriately transitions conversations to explore possibilities for extending customer interactions.
  • Collaborates with colleagues and co-workers to deliver a world class customer experience.
  • Serves as SME providing technical assistance when needed on call related issues, products, and/or system applications delivery matters.
  • May participate in preparation and presentation of client specific presentations.
  • May track and trend data. Coaches, trains and assists in the development of call center staff, as required.
  • Participates in and/or leads special projects/initiatives addressing service issues, as necessary.
  • Provides technical or subject matter expertise concerning policies, procedures, and function-related applications/systems tools as needed.
Required Qualifications:
  • Customer Service experience in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
  • Effective organizational skills and ability to manage multiple tasks.
  • Effective communication skills, both verbal and written
Education:
  • High School Diploma Required


Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 09/10/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

  • Customer Service Representative

    4 days ago

    Blue Bell, Pennsylvania, United States PMA Companies Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at PMA Companies. As a key member of our Account Management Team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesDevelop and Maintain Client...

  • Call Center Customer Service Representative

    2 weeks ago

    Blue Bell, United States Axion Contact Center LLC Full time $15

    Job DescriptionJob DescriptionAxion Contact is seeking motivated, sharp and well-spoken individuals for Call Center positions located in Blue Bell, PA for one the country’s leading healthcare providers. This is an extremely fast paced call center where our Customer Service Representatives are responsible for responding in a timely, professional and...

  • Customer Service Representative

    4 days ago

    Blue Bell, Pennsylvania, United States CVS Health Full time

    About the RoleCVS Health is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.Key ResponsibilitiesCustomer Service: Respond to customer...

  • Customer Service Representative

    2 weeks ago

    Blue Bell, Pennsylvania, United States Randstad Full time

    Join Our Team as a Customer Service RepresentativeAre you passionate about assisting others and possess exceptional communication skills? If so, we invite you to become a part of a prominent third-party contact center collaborating with a leading healthcare provider.Why Choose Us?Empowerment: Assist Prospects and Members in understanding their Medicare...

  • Customer Service Team Supervisor

    2 weeks ago

    Blue Bell, Pennsylvania, United States Acme-Hardesty, Co. Full time

    Job Title: Customer Service Team SupervisorReports to: Chief Operating OfficerLocation: Hybrid/In-Person/RemoteABOUT ACME-HARDESTY, CO.:With a legacy spanning over 160 years, Acme-Hardesty, a division of Jacob Stern & Sons, Inc., is dedicated to fostering an environment that values compassion, humility, and humor. Our commitment to these principles allows...

  • Customer Care Representative

    1 month ago

    Bell Gardens, United States Individual Food Service Full time

    Primarily responsible for providing effective customer service for all external customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the Customer Service Department. Distinguishing Chara Customer Care, Representative, Customer Service, High School, Processing, Manufacturing, Retail, Skills

  • Virtual Customer Support Representative

    2 weeks ago

    Blue Bell, Pennsylvania, United States WESOURCEHIT Full time

    Position Overview: We are seeking dedicated individuals for our Virtual Customer Support Representative roles. No prior experience is necessary, and we have multiple openings available.Are you the right fit? If you are:PersonableDeterminedDriven to make a positive impactQualifications: Candidates should possess the following:Positive attitudeFriendly...

  • Healthcare Customer Service Specialist

    4 days ago

    Blue Bell, Pennsylvania, United States CVS Health Full time

    About the RoleCVS Health is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for our members.Key ResponsibilitiesCustomer Service: Respond to...

  • Customer Service Representative

    3 weeks ago

    Blue Springs, United States LendNation Full time

    Job Details Description LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! The Customer Service Representative opportunity is a full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality...

  • Customer Engagement Account Representative

    2 weeks ago

    Blue Bell, Pennsylvania, United States Acme-Hardesty, Co. Full time

    Job Title: Customer Service Account SpecialistReports to: Customer Service Team LeadLocation: HybridABOUT ACME-HARDESTYWith a legacy spanning over 160 years, Acme-Hardesty, a division of Jacob Stern & Sons, Inc., is dedicated to fostering an environment that values compassion, humility, and humor. Our team is committed to delivering solutions where...

  • Client Service Representative

    6 days ago

    Blue Bell, Pennsylvania, United States Randstad North America, Inc. Full time

    Join Our Team as a Customer Support Specialist Are you enthusiastic about assisting others? If you possess exceptional communication abilities and a talent for sales, we invite you to consider a role with us. As a premier third-party contact center, we collaborate with leading organizations to provide outstanding customer service. Key Responsibilities: ...

  • Customer Service Team Supervisor

    2 weeks ago

    Blue Bell, Pennsylvania, United States Acme-Hardesty Full time

    Job Title: Customer Service Team Supervisor Reports to: Chief Operating Officer Location: Hybrid/In-Person/Remote ABOUT OUR ORGANIZATION: With a legacy spanning over 160 years, Jacob Stern & Sons / Acme-Hardesty is dedicated to leading with empathy, humility, and a touch of humor. Our team members are adept at providing solutions where challenges arise,...

  • B2B Customer Service Representative

    4 weeks ago

    Bell Gardens, United States Orbit Industries, Inc Full time

    Job DescriptionJob DescriptionDescription:As a B2B Customer Service Representative you will be processing purchase orders, facilitating creation of new client accounts, and acting as the point-of-contact for customers. You will work closely with Orbit’s sales team and other departments to service our clients above and beyond the call of duty. We are...

  • Regional Sales Representative

    2 months ago

    Blue Bell, United States E A Waetjen Inc Full time

    Job DescriptionJob DescriptionWe are seeking a Regional Sales Representative to join our team! You will resolve customer questions and offer solutions to drive company revenue.Responsibilities:Present and sell company products and services to new and existing customersProspect and contact potential customersReach agreed upon sales targets by the...

  • Regional Sales Representative

    5 months ago

    Blue Bell, United States E A Waetjen Inc Full time

    Job DescriptionJob DescriptionWe are seeking a Regional Sales Representative to join our team! You will resolve customer questions and offer solutions to drive company revenue.Responsibilities:Present and sell company products and services to new and existing customersProspect and contact potential customersReach agreed upon sales targets by the...

  • Customer Service Representative

    3 months ago

    Bell Gardens, United States MDB Transportation Full time

    Job Title: Customer Service Representative A growing trucking company is seeking a highly self-motivated, energetic and experienced individual to join our company. Full Job Description:Ensure accurate and timely data entry into our TMS system. Day to Day tracking/tracing containers.Utilize Process Monitors and Workflows on daily basis.Monitoring port...

  • Customer Service Representative

    3 months ago

    Bell Gardens, United States MDB Transportation Full time $21 - $23

    Job Title: Customer Service Representative A growing trucking company is seeking a highly self-motivated, energetic and experienced individual to join our company. Full Job Description:Ensure accurate and timely data entry into our TMS system. Day to Day tracking/tracing containers.Utilize Process Monitors and Workflows on daily basis.Monitoring port...

  • Lead Customer Service Operations Manager

    2 weeks ago

    Blue Bell, Pennsylvania, United States Acme-Hardesty, Co. Full time

    Job Title: Customer Service Team SupervisorReports to: Chief Operating OfficerLocation: Hybrid/In-Person/RemoteABOUT ACME-HARDESTY:With a legacy spanning over 160 years, Acme-Hardesty, a division of Jacob Stern & Sons, is dedicated to fostering an environment of respect, dignity, and humor. Our team thrives on transforming challenges into opportunities,...

  • Customer Service Sales Associate

    2 weeks ago

    Blue Bell, Pennsylvania, United States Randstad Full time

    Position Overview:We are currently seeking a dedicated Customer Service Sales Associate to join our dynamic team. In this role, you will be responsible for providing exceptional support and sales assistance to clients within a contact center environment. The ideal candidate will possess outstanding communication abilities, a strong customer-centric approach,...

  • Insurance Customer Service Representative

    19 hours ago

    Blue Springs, United States Chris Castanza Insurance Agency Full time

    Description Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks...