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Customer Service Representative

2 months ago

Blue Bell, Pennsylvania, United States CVS Health Full time
About the Role

CVS Health is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Issue Resolution: Investigate and resolve customer complaints, escalating complex issues to management as needed.
  • Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Analyze customer issues, identify root causes, and implement solutions to prevent future occurrences.
  • Training and Development: Participate in ongoing training and development to enhance customer service skills and stay up-to-date on company policies and procedures.
Requirements
  • Customer Service Experience: 1+ year of customer service experience in a healthcare or related industry.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and implement effective solutions.
  • Education: High school diploma or equivalent required.
What We Offer
  • Competitive Pay: Competitive hourly rate and opportunities for advancement.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Training and Development: Ongoing training and development opportunities to enhance customer service skills and stay up-to-date on company policies and procedures.