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Healthcare Customer Service Specialist
2 months ago
CVS Health is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for our members.
Key Responsibilities- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet customer needs.
- Issue Resolution: Take ownership of customer issues, investigate, and resolve them in a timely and professional manner.
- Communication: Develop and maintain effective communication with customers, colleagues, and other stakeholders to ensure seamless service delivery.
- Problem-Solving: Analyze customer issues, identify root causes, and implement solutions to prevent future occurrences.
- Process Improvement: Collaborate with the team to identify areas for process improvement and implement changes to enhance customer service.
- Training and Development: Participate in training and development programs to enhance skills and knowledge in customer service, healthcare, and related areas.
- Customer Service Experience: Minimum 1 year of customer service experience in a transaction-based environment, such as a call center or retail location.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and other stakeholders.
- Organizational Skills: Strong organizational skills, with the ability to manage multiple tasks, prioritize, and meet deadlines.
- Competitive Pay: Competitive hourly rate, with opportunities for growth and advancement.
- Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.
- Training and Development: Ongoing training and development programs to enhance skills and knowledge in customer service, healthcare, and related areas.
