Customer Service Sales Associate
2 weeks ago
Position Overview:
We are currently seeking a dedicated Customer Service Sales Associate to join our dynamic team. In this role, you will be responsible for providing exceptional support and sales assistance to clients within a contact center environment. The ideal candidate will possess outstanding communication abilities, a strong customer-centric approach, and a passion for sales.
Key Responsibilities:
- Handle incoming calls from potential clients, existing customers, and brokers.
- Deliver sales consultations that include needs assessments, plan comparisons, and provider and prescription look-ups.
- Coordinate seminar reservations, broker appointments, and process fulfillment requests according to established procedures.
- Conduct telephonic enrollments efficiently.
- Offer comprehensive support to brokers.
- Maintain and update CRM systems to document call outcomes.
- Make outbound calls to prospects and members based on client requirements, including follow-up sales calls and member retention efforts.
Required Skills:
- Experience as an Enrolled Agent (preferred 1 year).
- Proficient in customer support.
- Background in call center operations.
- Basic computer literacy.
- Strong telephone etiquette.
- Active listening skills.
- Effective scheduling abilities.
Qualifications:
- Minimum of 2 years of relevant experience.
- Experience level: Experienced.
At Randstad, we pride ourselves on connecting talented individuals with leading companies. Our team is committed to understanding your employment needs and matching your skills with the right opportunities. We offer a comprehensive benefits package, including health coverage, an incentive and recognition program, and 401K contributions, all based on eligibility.
Equal Opportunity Employer:
Randstad is an equal opportunity employer and welcomes applicants from all backgrounds.
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