Customer Service Representative

4 months ago


Bell Gardens, United States MDB Transportation Full time
Job Title: Customer Service Representative A growing trucking company is seeking a highly self-motivated, energetic and experienced individual to join our company. Full Job Description:
  • Ensure accurate and timely data entry into our TMS system. 
  • Day to Day tracking/tracing containers.
  • Utilize Process Monitors and Workflows on daily basis.
  • Monitoring port terminal websites for load availability for import and export.
  • Working with steamship lines to minimize per diem and detention charges.
  • Ensure timely movement and delivery of containers to customers daily.
  • Provide live notification of any incurred charges and request approval.
  • Communicate with customers regarding any issues with shipments or delays per customers’ requirements.
  • Plans and tracks the delivery of containers according to customer request.
  • Be a liaison to customers and dispatchers to bring all orders to completion according to company standards.
  • Keep accurate records and documentation of customer interactions.
  • Review and monitor customers profiles for accuracy.
  • Coordinate pick-up, delivery and return appointments.
  • Build strong relationships with our customer base to increase volume and develop new business.
  • Ability to present reports to management.
  • Understand department process workflow by constantly looking for areas of improved efficiencies.
  • Work closely with operations to optimize performance.  
  • Perform other task assign by management.

Experience:
  • Minimum 1-2 years of customer service experience in drayage trucking
  • Proficiency with Microsoft Outlook, Word, Excel.
  • TMW is a plus.

Pay:  $21.00-$23.00 Qualifications:
  • Excellent verbal and written skills.
  • Proficient in Excel and Word. 
  • Ability to work independently, in a fast-paced environment.
  • Attention to detail.
  • Ability to prioritize and multi-task.
  • Ability to work over-time during peak season. 

Benefits:
  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Vacation and Sick time 
  • Schedule: Monday – Friday 


About MDB Transportation:

MDB Transportation was established in 2002, a small carrier with only ten trucks. Today we operate over 30 trucks between local and over the road operations. We have expanded at a steady pace with a quality fleet of equipment and company drivers.



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