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Vice President, Client Service Manager II

2 months ago

Everett, United States The Bank of New York Mellon Full time
Vice President, Client Service Manager II

Bring your ideas. Make history.
BNY offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNY is all about.

We're seeking a talented Vice President, Client Service Manager II to join our Client Services team. This role is located in Everett, MA- Hybrid.

In this role, you'll make an impact in the following ways:
  • Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.
  • Maintains familiarity with industry best practices Develops and maintains policies and procedures for teams managed.
  • Sets metrics and goals to ensure continuous process improvement and optimal client satisfaction.
  • Resolves highly complex or non-routine client issues or inquiries as needed.
  • Maintains relationships with business teams to report client trends and needs.
To be successful in this role, we're seeking the following:
  • Bachelors degree or the equivalent combination of education and experience is required with an MBA preferred.
  • 5-7 years of total work experience with at least 0-1 years of management experience preferred.
At BNY, our inclusive culture speaks for itself. Here's a few of our awards:
  • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
  • Bloomberg's Gender Equality Index (GEI)
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
  • Best Places to Work for Disability Inclusion, Disability: IN - 100% score
  • 100 Best Workplaces for Innovators, Fast Company
  • CDP's Climate Change 'A List'

Our Benefits:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.