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Client Manager, Compensation + HR Technology
2 months ago
Overview
Serve as the primary client contact and ensure successful delivery of livingHR product and solutions. This role is instrumental in maintaining a high level of client satisfaction. Collaborate closely with Principal and client stakeholders to prioritize initiatives and achieve project goals within defined budgets and timelines. You will also delegate and coordinate essential tasks.
Impact
Partner with principal to build and maintain strong account relationships by providing quality work that wows the client and drives strategic impact demonstrated through client KPIs (eNPS, turnover/attrition, career path ratio, time to fill, etc.).
Continuously improve client satisfaction demonstrated through livingHR service delivery KPIs (NPS, client retention, account growth, client referrals, etc.).
Execute strong project management skills and organization that informs accurate reporting and leads to overall healthy accounts
Leverage a combination of strong HRBP and People Operations tactical experience with the ability to help clients align HR strategy to business strategy
Demonstrate strength in professional services and client management by effectively fostering client relationships from seamless implementation and onboarding through every phase of client evolution and growth showcasing livingHR's value as an enduring strategic partner.
Actively support and implement a broad range of people and culture strategies and solutions that align with company’s culture, vision, and strategic talent plans.
Demonstrate expertise in partnering with stakeholders of all levels, understanding business needs and providing progressive solutions across People + Culture focus areas.
Leverage hands-on, broad, HRBP experience to provide client consultation across HR, People + Culture, Talent, DEIB, Workforce Planning, Organizational Design, Total Rewards, and Employee Experience.
Develop and implement tools and programs to elevate People + Culture function, strategy, processes, and programs in areas including performance, succession, people services, people analytics, talent acquisition, learning and development, total rewards, and employee experience.
Leverage data across people analytics, survey data, compensation data, and business financial data to provide insights and recommendations to internal and external clients through data storytelling
Lead or contribute to HR technology vendor selection and implementation projects, including requirements gathering, vendor evaluation, system configuration, testing, and training
Requirements
Bachelor's degree in related field
Proven experience (3+ years) in professional services management, with a track record of successful project delivery and client satisfaction.
Experience working as HRBP or generalist within both SMB and enterprise organizations
Achieves effective project budget and timeline targets as well as delegation and project team management
Proven experience managing and growing client accounts (revenue)
Execution of client strategy aligned to talent strategy
Proven experience meeting or exceeding the below targets:
Client retention
Overall Client and employee experience and NPS
Account and project profitability
Demonstrate impact through strong subject matter expertise and client advisement in at least one of the following (Modernizing People Ops, DEIB, Talent Optimization, Search/TA, Employee Experience, Culture/Talent Brand/Communications, Compensation, Strategic Workforce Planning)
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