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Service Receptionist

3 months ago

Riverside, United States Lexus of Riverside Full time

The Service Recetptionist/BDC Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $17.00 and $19.00.
Position Purpose

The Service Receptionist/BDC is responsible for answering all incoming telephone calls into the service and parts department in a professional and timely manner and providing either information requested, schedule appointments or directs callers to proper party.

Essential Duties and Responsibilities

  • Answer incoming phone calls, directs caller to appropriate department or individual, schedule service appointments or takes a thorough message.
  • Communicates with callers and visitors in a professional, friendly, and efficient manner.
  • Enters data into computer system and runs necessary reports for management.
  • Safeguard customer and Dealer information per established policy.
  • Adhere to established dress code policy at all times.
  • Ensure appearance of the parts and service department and work area is always in pristine condition.
  • Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.
  • Exemplifies organizational culture and holds others in department accountable for doing the same.
  • Schedule service appointments received by incoming phone call, voice mail, email, and live chat.
  • Call and schedule appointments for aftermarket products.
  • Backup loaner car desk and customer service representatives as needed.
  • Maintain service and parts filing and scanning.
  • Other related duties as may be assigned.