Service Coordinator

2 weeks ago


Riverside, California, United States Shelly Group Full time
Service Receptionist/BDC Position

The Service Receptionist/BDC is a vital role within the Shelly Group, responsible for providing exceptional customer service and support to our clients. This position plays a crucial part in ensuring a seamless experience for our customers, from initial contact to resolution.

Key Responsibilities:
  • Answering Calls: Respond to incoming phone calls in a professional and timely manner, providing accurate information and resolving customer inquiries.
  • Scheduling Appointments: Schedule service appointments for customers, ensuring that their needs are met and their expectations are exceeded.
  • Data Entry: Accurately enter customer information and service requests into our computer system, maintaining accurate records and ensuring data integrity.
  • Customer Communication: Communicate with customers in a friendly, efficient, and professional manner, addressing their concerns and resolving issues in a timely manner.
  • Team Support: Provide backup support to other team members as needed, ensuring that our customers receive the highest level of service.

Requirements:

  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively communicate with customers and team members.
  • Organizational Skills: Demonstrate strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Technical Skills: Possess basic computer skills and the ability to learn our computer system.
  • Customer Focus: Demonstrate a customer-centric approach, with a focus on providing exceptional service and support.


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