Traveling Orthodontic Receptionist

Job Summary:

We are seeking a highly organized and detail-oriented Traveling Ortho Receptionist to join our team at West Coast Dental Administrative Services LLC. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to our dental offices.

Responsibilities:

• Greet and check-in/out patients with a friendly and professional demeanor.

• Assist patients with scheduling and treatment, ensuring accurate and timely communication.

• Manage patient records, including updating demographic information and preparing charts for new and current patients.

• Process payments, post payments in our system, and print receipts.

• Handle recall and no-show follow-up, ensuring timely communication with patients.

• Participate in staff meetings and team huddles, contributing to a positive and collaborative work environment.

• Perform other administrative tasks as needed, including filing and maintaining patient records.

Requirements:

• High School Diploma or equivalent required.

• Bilingual: English & Spanish required (if the geographic location of the office does not require the applicant to be bilingual, applicants who only speak English may be considered).

• Prior front office experience in the medical/dental industry preferred.

• Proficient with PC and Outlook.

• Previous experience with dental software (Eagle Soft, Dentrix, QSI, or similar) preferred.

• Comprehensive knowledge of fee schedules.

• Strong written and verbal communication skills.

• Strong interpersonal and relationship skills.

• Ability to maintain an outgoing, friendly attitude with patients and coworkers.

• Ability to work in a fast-paced environment and multitask.

• Ability to work with minimal supervision.

Work Schedule:

The Traveling Ortho Receptionist will be notified of the work schedule on a weekly, bi-weekly, or monthly basis. The schedule is subject to change according to the needs of the practice. Evening and weekend hours may be required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to stand, sit, and walk; talk, hear, and smell; and use hands, fingers, and wrists (manual dexterity and hand-eye coordination) to handle or feel the mouth/teeth and gums of patients, as well as objects, tools, or controls associated with the dental field.

The employee is frequently/occasionally required to reach; lift and/or move up to 25 pounds; and balance, stoop, bend, squat, kneel, crawl, climb, twist, pull, and crouch.

The essential functions of this position will result in the following: hazardous exposure (chemical and infections)—constantly; non ionizing radiation (welding flash, microwaves, sun, etc.)—frequently; radiation (x-ray, radioactive, isotopes, etc.)—constantly; noise (loud/repetitive, 85 decibels per OSHA standard)—constantly; and personal protective equipment (PPE: respiratory masks, latex gloves, face shields, etc.)—constantly.

Work Conditions and Risk:

General Dental Office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The dental office environment may result in employees being exposed to toxic chemicals, radiation, infectious bodily fluids and materials, and increased noise level. This position assumes high risk.

Independent Action:

Under the general supervision of the Office Manager, regular duties performed by the Traveling Ortho Receptionist may require occasional independent judgment.

The Traveling Ortho Receptionist must consult with her/his supervisor regarding patient problems or confrontation, policy issues, expenditures, and unusual problems.