Receptionist-Collision Center

3 months ago

Riverside, United States BMW of Riverside Full time

Overview:

The Receptionist for our Collision Center courteously and efficiently greets customers that visit our Collison Center in a timely and professional manner along with routing calls to the appropriate employee or department. The Receptionist for our Collision Centerensures to have all customers that call in have a pleasant first response from our Front Desk Receptionist.

The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience. Automotive Collision Center experience preferred. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities:
  • Greet customers that enter our Collision Center in a professional curtious manner. They will direct customers to to appropriate team member to assist them.
  • Answer all incoming calls according to all company policies with exceptional telephone skills.
  • Direct phone calls to the appropriate parties as necessary.
  • Take written messages for occupied personnel and notify them as soon as possible regarding pending messages.
  • Coordinates questions and issues with the appropriate department personnel.
  • Addresses customer concerns and issues or escalates them as needed.
  • Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
  • Maintain confidentiality of company and customer information at all times.
  • Answer Collision Center department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available.
  • Assist the service staff in contacting customers to inform them that their vehicles have been completed.
  • Performs other duties as assigned.
Qualifications:
  • MUST HAVE COLLISION CENTER EXPERIENCE
  • Automotive Dealership experience a PLUS
  • Service or hospitality industries experience a PLUS
  • Previous retail and/or customer service experience.
  • Friendly with high energy and the willingness to go above and beyond.
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
  • Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
  • Must conduct oneself in a professional manner.
  • Basic computer and Microsoft Office skills.
  • Strive to respect and facilitate teamwork within all departments.
  • Professional appearance and work ethic.
  • Must be a team player with a strong sense of commitment to the customer and team members.
  • Bilingual a PLUS

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