Service Coordinator

5 days ago


Riverside, California, United States Shelly Group Full time
Service Receptionist/BDC Job Description

The Service Receptionist/BDC is a vital role within the Shelly Group, responsible for providing exceptional customer service and support to our clients. This position requires a professional and friendly demeanor, with the ability to communicate effectively with customers and colleagues alike.

Key Responsibilities:
  • Answer incoming phone calls and direct callers to the appropriate department or individual, ensuring a seamless customer experience.
  • Communicate with customers and visitors in a professional and friendly manner, providing accurate information and resolving issues in a timely and efficient manner.
  • Enter data into our computer system and run necessary reports for management, ensuring accurate and up-to-date information.
  • Safeguard customer and dealer information in accordance with established policies and procedures.
  • Adhere to established dress code policies and maintain a clean and organized work environment.
  • Ensure the appearance of the parts and service department and work area is always in pristine condition.
  • Adhere to work schedules and arrive at work before scheduled start times, being productively engaged by the scheduled time.
  • Exemplify the Shelly Group's organizational culture and hold others in the department accountable for doing the same.
  • Schedule service appointments received through incoming phone calls, voice mail, email, and live chat.
  • Call and schedule appointments for aftermarket products.
  • Backup loaner car desk and customer service representatives as needed.
  • Maintain service and parts filing and scanning.
  • Perform other related duties as assigned.

This is an exciting opportunity for a motivated and customer-focused individual to join our team and contribute to the success of the Shelly Group. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this role.



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