Service Coordinator
5 days ago
The Service Receptionist/BDC is a vital role within the Shelly Group, responsible for providing exceptional customer service and support to our clients. This position requires a professional and friendly demeanor, with the ability to communicate effectively with customers and colleagues alike.
Key Responsibilities:- Answer incoming phone calls and direct callers to the appropriate department or individual, ensuring a seamless customer experience.
- Communicate with customers and visitors in a professional and friendly manner, providing accurate information and resolving issues in a timely and efficient manner.
- Enter data into our computer system and run necessary reports for management, ensuring accurate and up-to-date information.
- Safeguard customer and dealer information in accordance with established policies and procedures.
- Adhere to established dress code policies and maintain a clean and organized work environment.
- Ensure the appearance of the parts and service department and work area is always in pristine condition.
- Adhere to work schedules and arrive at work before scheduled start times, being productively engaged by the scheduled time.
- Exemplify the Shelly Group's organizational culture and hold others in the department accountable for doing the same.
- Schedule service appointments received through incoming phone calls, voice mail, email, and live chat.
- Call and schedule appointments for aftermarket products.
- Backup loaner car desk and customer service representatives as needed.
- Maintain service and parts filing and scanning.
- Perform other related duties as assigned.
This is an exciting opportunity for a motivated and customer-focused individual to join our team and contribute to the success of the Shelly Group. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this role.
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Funeral Service Coordinator
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Client Service Coordinator
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Client Service Coordinator
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Consumer Services Coordinator
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