Collision Center Receptionist

1 week ago

Riverside, California, United States BMW of Riverside Full time
Job Title: Collision Center Receptionist

We are seeking a highly skilled and experienced Collision Center Receptionist to join our team at BMW of Riverside. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers.

Responsibilities:
  • Greet customers in a professional and courteous manner, directing them to the appropriate team member to assist them.
  • Answer all incoming calls according to company policies, utilizing exceptional telephone skills to provide a positive experience for our customers.
  • Direct phone calls to the appropriate parties as necessary, taking written messages for occupied personnel and notifying them as soon as possible.
  • Coordinate questions and issues with the appropriate department personnel, addressing customer concerns and escalating them as needed.
  • Assist with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, and ordering supplies.
  • Maintain confidentiality of company and customer information at all times.
  • Answer Collision Center department telephone calls to the people requested and best suited to take the call, taking written messages when the needed personnel are not available.
  • Assist the service staff in contacting customers to inform them that their vehicles have been completed.
Qualifications:
  • MUST HAVE COLLISION CENTER EXPERIENCE
  • Automotive Dealership experience a PLUS
  • Service or hospitality industries experience a PLUS
  • Previous retail and/or customer service experience.
  • Friendly with high energy and the willingness to go above and beyond.
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
  • Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
  • Must conduct oneself in a professional manner.
  • Basic computer and Microsoft Office skills.
  • Strive to respect and facilitate teamwork within all departments.
  • Professional appearance and work ethic.
  • Must be a team player with a strong sense of commitment to the customer and team members.
  • Bilingual a PLUS

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