Front Desk Agent

4 weeks ago


Des Moines, United States StepStone Hospitality Full time

The Beautiful and historic Renaissance Des Moines Savery Downtown hotel is looking for fun, ambitious, customer service-oriented individuals to join our Front Office Team. If you have a passion to serve while having fun, meeting new people, then this is the career for you

What will you do?

  • Register and assign rooms and issue room keys to guests.
  • Sort and track incoming mail and messages.
  • Transmit and receive messages using all communication avenues.
  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Keep record of room availability and rate.
  • Compute bill, collect payment, and make change for guests.
  • Make, confirm, and cancel reservations via all communication avenues.
  • Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
  • Make reservation, transportation, or entertainment reservations for guest.
  • Ability to accurately use various office software.
  • Have a full working knowledge and expertise of each shift including night audit.
Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers EOE/M/F/D/V

Requirements
  • Must be able to work weekends and holidays.
  • Varied shift availability is required
  • The ability to speak other languages is a plus.
  • Past hotel Front Desk agent experience is a plus.
  • Understands and communicates the StepStone Mission and core values.
  • Expresses ideas and conveys information clearly, effectively, and professionally.
  • Actively listens to others.
  • Conveys company information, decision, or problems to appropriate parties on a timely basis.


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