Customer Service- Front Desk at our hotel

2 weeks ago


West Des Moines, United States Steak n Shake Full time

Replies within 24 hours

Job brief
We are looking for a Hotel Front Desk Agent and Cleaner to serve as our guests' first point of contact and manage all aspects of their accommodation. Must be able to work evenings and weekends.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain lobby and hallway cleanliness
  • Clean rooms and common areas
Requirements and skills
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like Cloudbeds and innRoad
  • Customer service attitude
  • Excellent communication and organizational skills
  • Multitasking


Compensation: $14.00 per hour

  • Des Moines, United States Hotel Resource Full time

    **Hospitality - Hotel, Transportation** **Hotel Front Desk Supervisor** Hotel Front Desk Supervisor TMC Transportation Des Moines IA **Hotel Front Desk Supervisor** **Company:** TMC Transportation **Location:** 6221 Willow Creek Avenue 50321 US **Category:** Hospitality - Hotel, Transportation **Degrees Required:** Not Specified **Employment Type:**...


  • West Des Moines, Iowa, United States Steak n Shake Full time

    Hotel Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Steak n Shake. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.Key Responsibilities:Guest Registration: Register guests,...

  • Front Desk Ambassador

    3 weeks ago


    Des Moines, Iowa, United States PM Hotel Group Full time

    Be the Face of Our HotelWe're seeking a charismatic and customer-focused individual to join our front desk team as a Front Desk Ambassador. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming environment that sets the tone for their entire stay.Key Responsibilities:Provide exceptional customer service to...

  • Front Desk Manager

    3 weeks ago


    Des Moines, Iowa, United States Hotel Equities Full time

    Job Title: Front Desk ManagerHotel Equities, a leading hotel development and hospitality management company, is seeking a highly skilled Front Desk Manager to join our team at the Holiday Inn Express-Collins Rd-Cedar Rapids, Iowa.Job Summary:The Front Desk Manager is responsible for providing exceptional customer service, managing front office operations,...


  • West Des Moines, Iowa, United States Hotel Resource Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hotel Resource. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.Key Responsibilities:Greet and register guests, making...


  • West Des Moines, Iowa, United States Highgate Hotels Full time

    {"Job Title": "Front Desk Agent", "Job Summary": "We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.Responsibilities:* Greet and...

  • Front Desk Associate

    2 months ago


    Des Moines, United States Atrium Hospitality Full time

    Hotel: Des Moines Embassy Suites. Front Desk Associate. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Hotel: Des Moines Embassy Suites. Front Desk Associate. Atrium SPIRIT - where teamwork, passion and Associate, Front Desk, Front Desk Associate, Hospitality, Customer Service, Hotel

  • Front Desk Agent

    2 weeks ago


    West Des Moines, Iowa, United States Arbor Lodging Management Full time

    Job Title: Front Desk AgentJob Summary:Arbor Lodging Management is seeking a Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for guests and will be responsible for providing exceptional customer service, handling guest inquiries, and resolving any issues that may arise.Responsibilities:• Greet and register...


  • West Des Moines, Iowa, United States Crescent Services Full time

    Job Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Services. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key Responsibilities:Guest Registration: Greet and...

  • Front Desk Supervisor

    4 weeks ago


    West Des Moines, Iowa, United States Arbor Lodging Management Full time

    Job Title: Front Desk SupervisorArbor Lodging Management is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel's front desk.Key Responsibilities:Guest Services: Provide...

  • Hotel Front Desk

    4 months ago


    West Chester, United States Home2 Suites CincinnatiWest Chester Full time

    Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the NEW Home2 Suites by Hilton West Chester, currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.In this role, you will provide world-class front desk service,...

  • Hotel Front Desk

    6 months ago


    West Chester, United States Homewood Suites West ChesterUnion Centre Full time

    Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the Homewood Suites Cincinnati/West Chester, currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.In this role, you will provide world-class front desk service,...


  • West Des Moines, Iowa, United States Highgate Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProvide attentive and courteous service to all guests during check-in,...


  • West Yellowstone, Montana, United States The Hibernation Station Full time

    Hotel Receptionist - Front Desk AgentWelcome to The Hibernation Station, a luxurious Yellowstone vacation destination in West Yellowstone, Montana. We are seeking a highly motivated and customer-focused Hotel Receptionist - Front Desk Agent to join our hospitality team.Key Responsibilities:Welcoming and providing information to guestsRegistering guests,...


  • West Des Moines, Iowa, United States Crescent Hotels and Resorts Full time

    Job Title: Front Desk AgentJob Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Hotels and Resorts. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling room reservations, and ensuring a seamless check-in and check-out experience.Key...

  • Front Desk Supervisor

    4 weeks ago


    West Des Moines, United States Arbor Lodging Management Full time

    Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and...


  • Des Moines, Iowa, United States Atrium Hospitality Full time

    Hotel Front Desk AssociateAtrium Hospitality is seeking a highly motivated and customer-focused Front Desk Associate to join our team at the Des Moines Embassy Suites. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Manage front desk...


  • West Des Moines, Iowa, United States Highgate Hotels Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key Responsibilities:Guest Service: Greet and welcome guests,...


  • West Des Moines, Iowa, United States Highgate Hotels Full time

    Front Desk Agent Job DescriptionHighgate Hotels is seeking a skilled Front Desk Agent to provide exceptional service to our guests. The ideal candidate will be responsible for ensuring a smooth and efficient check-in and check-out process, while also maximizing room revenue and occupancy.Key Responsibilities:Provide attentive and courteous service to all...

  • Front Desk Associate

    4 weeks ago


    West Des Moines, Iowa, United States Drury Hotels Full time

    Job Summary:We are seeking a highly organized and friendly Front Desk Associate to join our team at Drury Hotels. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Check guests in and out,...