Service Coordinator
4 weeks ago
The Service Coordinator is responsible for daily scheduling of service technicians, coding and invoicing service tickets and provide solutions that help complete all service repair tickets.
Primary Duties and Responsibilities:
- Review time sheets and work orders turned in by service technicians
- Code work orders as billable and/or warranty work
- Secure pricing and availability for building materials needed for work orders
- Secure equipment rentals as needed for work orders
- Invoice all work orders and verify against notes and photos
- Schedule and dispatch new service orders for customers with service technicians
- Develop and maintain a culture of transparency, collaboration, feedback, and excellence, ensuring a positive and productive work environment
- Assist team with various tasks as needed
- Conduct all business in accordance with the established policies and procedures
- Support and abide by the values of the company
- Other duties assigned
Knowledge, Skills and/or Abilities
- Great communication skills
- Critical Thinker - intuition to pick up phone, ask why and respond promptly to questions
- Problem Solver - take ownership, resolve and communicate with team
- Team Player - willing to complete processing tasks, no matter the task
- Self-motivated contributor, with the ability to operate independently to drive results in a fast-paced environment
- Expiernced learning new systems and tools proactively looking for opportunity to create operational efficiencies with existing processes
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