Ticket Operations Manager

3 weeks ago

Fort Lauderdale, United States CareerBuilder Full time

Job Title:

Ticket Operations Manager

Organization:

Fort Lauderdale United FC

Department:

Ticketing

Reports To:

Director of Ticket Sales

Classification:

Full-time

COMPANY INFORMATION:

Fort Lauderdale United FC is one of the 8 teams that will feature in the inaugural 2024 season in the USL Super League. Additional teams are set to join in subsequent seasons. Fort Lauderdale United FC is set to play their home matches at Nova Southeastern University, in Davie, Florida, formerly home to the Miami Dolphins training facility.

JOB DESCRIPTION

The Ticket Operations Manager will manage all aspects of ticket operations, ticket fulfillment, ticket data management, customer service, game day box office operations, event day box office operations, season ticket sales, administrative information systems, and sales reporting.

ESSENTIAL FUNCTIONS
Lead the creation, development, and maintenance of ticketed events through the team's ticketing system
Assist with creating and managing plans, promo codes, and other ticketing system programming needs.
Work with the ticketing provider to submit qualifiers for pre-sales and promotions, update event information, and troubleshoot pending issues.
Manage, maintain, and optimize stadium seating inventory for all ticket types.
Coordinate with the Ticket Sales team on venue and seating inventory for games and events.
Assess trends within the industry as well as within the local ticket data to optimize ticket revenue and market potential.
Oversee ticketing reports to management and accounting
Manage all game/event box-office operations and staff
Serve as a point of contact for all ticket-related questions and box office inquiries.
Coordinate with the sales department for all ticketing, fulfillment, and service needs of ticket holders.
Support Ticket Sales and Corporate Partnerships staff with order processing, payments, and reporting.
Staff and support ticket operations and sales for stadium events when necessary.
Fulfill approved ticket donation requests.
Provide ticket sales reports and attendee analytics to management.
Track and follow up on missed and failed ticket payments, as well as any other ticketing payment discrepancies.
Train and incentivize gameday staff to upsell and provide positively amazing service.
Serve as primary contact with ticketing systems and work closely with our representatives to fulfill tasks.
Other duties assigned

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The Director of Ticket Sales must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:
Ability to construct business plans from scratch and execute the plan
Ability to inspire, lead, and manage employees
Highly organized, resourceful, detailed-oriented, quick learner, and time management skills
Ability to prioritize and delegate workload and solve problems efficiently and quickly
Exceptional guest and client service capabilities
Ability to multi-task in a fast-paced and high-pressure environment
Ability to professionally handle highly sensitive and confidential information
Ability to professionally communicate and interact with all levels of management
Ability to read, listen, and communicate effectively in English, both verbally and in writing
Proficient with Microsoft Word, Excel, and Outlook
Quality presentation skills - ability to create, analyze, interpret, and present reports and correspondence
Knowledge in Seatgeek/TDC or other ticket software preferred
Background in Sports/Entertainment/Hospitality industry preferred
Bilingual (English & Spanish) a plus

QUALIFICATION STANDARDS

Bachelor's degree from an accredited College or University or equivalent industry experience
Minimum 2 years of Box Office experience either in a supervisor or lead role.
Proficient in Microsoft Office, especially Microsoft Excel.
Experience and working knowledge of ticketing systems and applications, preferably Seatgeek or TDC.
Must have strong initiative and work ethic and be able to function without supervision.
Ability to perform under pressure and in a fast-paced environment.
Capability to manage a high level of detail across multiple projects and to prioritize efficiently.
Superb customer service skills and the ability to effectively communicate with guests.
Strong communication and customer service skills.
Working knowledge of MS Word, Excel, PowerPoint, Outlook, and other computer skills.
Attention to detail and a commitment to excellence are a must.
Ability to work nights, weekends, and holidays as dictated by events.
High level of professionalism with a strong work ethic and the ability to work in a team setting.

Fort Lauderdale United FC provides comprehensive benefits offerings to all full-time employees. Our benefits include medical, vision, and dental insurance. Fort Lauderdale United FC is an equal opportunity employer, and we will not discriminate against any employee or applicant for employment because of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or any other classification protected by law.
#J-18808-Ljbffr

  • Ticket Operations Manager

    4 weeks ago

    Fort Lauderdale, United States AEG Full time

    Job Title: Ticket Operations ManagerOrganization: Fort Lauderdale United FCDepartment: Ticketing Reports To: Director of Ticket Sales Classification: Full-timeCOMPANY INFORMATION:Fort Lauderdale United FC is one of the 8 teams that will feature in the inaugural 2024 season in the USL Super League. Additional teams are set to join in subsequent seasons. Fort...

  • Ticket Operations Manager

    1 month ago

    Fort Lauderdale, Florida, United States teamworkonline Full time

    Job Title: Ticket Operations Manager Organization: Fort Lauderdale United FC Department: Ticketing Reports To: Director of Ticket Sales Classification: Full-time COMPANY INFORMATION: Fort Lauderdale United FC is one of the 8 teams that will feature in the inaugural 2024 season in the USL Super League. Additional teams are set to join in subsequent seasons....

  • Ticket Operations Manager

    2 weeks ago

    Fort Lauderdale, United States AEG Full time

    Job Title: Ticket Operations Manager Organization: Fort Lauderdale United FC Department: Ticketing Reports To: Director of Ticket Sales Classification: Full-time COMPANY INFORMATION: Fort Lauderdale United FC is one of the 8 teams that will feature in the inaugural 2024 season in the USL Super League. Additional teams are set to join in subsequent seasons....

  • Manager, Ticket Operations

    2 days ago

    Fort Lauderdale, Florida, United States teamworkonline Full time

    The Florida Panthers are a community focused organization led by an authentic management team that served our country and now serves the South Florida community. The organization is on the rise and is experiencing success both on and off the ice. Led by General Manager Bill Zito, the Panthers are coming off their best season in franchise history. Off the...

  • Ticket Operations Manager 

    1 month ago

    Fort Lauderdale, United States teamworkonline Full time

    Job Title: Ticket Operations Manager  Organization: Fort Lauderdale United FC  Department: Ticketing Reports To: Director of Ticket Sales Classification: Full-time  COMPANY INFORMATION:  Fort Lauderdale United FC is one of the 8 teams that will feature in the inaugural 2024 season in the USL Super League. Additional teams are set to join in...

  • Sr Coordinator, Ticket Operations

    1 month ago

    Fort Lauderdale, United States Inter Miami CF LLC Full time

    Job DescriptionJob DescriptionDescription:Inter Miami CF is seeking an enthusiastic, self-motivated individual to fill the role of Sr Coordinator, Ticket Operations. The Sr Coordinator will assist with all aspects of the day-to-day operation of the Ticket Operations Department and works closely with the Sr Manager to maintain a professional, organized and...

  • Director of Ticket Sales

    1 month ago

    Fort Lauderdale, Florida, United States teamworkonline Full time

    Job Title: Director of Ticket Sales Organization: Fort Lauderdale United FCDepartment: Ticketing Reports To: CRO or President Classification: Full-time COMPANY INFORMATION: Fort Lauderdale United FC is one of the 8 teams that will feature in the inaugural 2024 season in the USL Super League. Additional teams are set to join in subsequent seasons. Fort...

  • Regional Operations Manager

    1 day ago

    Fort Lauderdale, United States Test Account Full time

    2020 Companies is now interviewing for a remote Regional Operations Managerrepresenting our client, Samsung Electronics America.The Regional Operations Manager - Care role is responsible for managing Samsung authorized service locations in a predefined geographical territory. This role offers consistent support to these servicers ensuring end user...

  • Ticket Seller

    4 weeks ago

    Fort Worth, United States ASM Global Full time

    POSITION: Ticket Seller FACILITY: Cowtown Coliseum LOCATION: Fort Worth, Texas REPORTS TO: Box Office Manager and/or Supervisor FLSA STATUS: Part-Time, Non-Exempt ASM Global , the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Ticket Seller for Cowtown Coliseum . Responsible for ticket sales for shows...

  • Ticket Management

    2 weeks ago

    Fort Meade, United States Carson Solutions Full time

    **Ticket Management - Service Delivery Coordinator** Fort Meade, MD Monitor, track, and assign Break/Fix (HD) and Install, Change, Move, Surplus (ICMS, i.e., SR) tickets Verify tickets for correct routing and research and reroute incorrectly routed tickets Update ticket status and provide work documentation on HD and SR tickets Prioritize and assign...

  • Contract Management Specialist

    2 weeks ago

    Fort Lauderdale, United States AutoNation Business Operations Support Full time

    Overview: Description of Position: The Supplier Specialist is responsible maintaining up-to-date and accurate supplier information in the companys Supplier Management and Procure-to-Pay systems. Primary Job Responsibilities: Monitor and complete requests for additions or changes to the supplier database to ensure timely and appropriate activations,...

  • IT Service Desk Manager-Onsite-FTL

    5 days ago

    Fort Lauderdale, United States SNI Technology Full time

    OVERVIEW Sr. IT Support Services/Service Desk Manager is a technical management position responsible for daily/strategic planning, operation, administration, monitoring and maintenance of IT systems, networks, and enterprise applications. Candidate will also manage IT Command Center functions including: staff and developing Help Desk, NOC/Site Support team...

  • Janitorial Operation Manager

    4 weeks ago

    Fort Lauderdale, United States Alj Services Llc Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive wagesCareer Growth OpportunitiesFun and Energetic EnvironmentJob SummaryThe Operations Supervisor at ALJ Services. will be responsible but not limited to ensuring the safety of the staff, timely gathering of timecards, ordering of supplies, meet the needs of our clients and provide janitorial work as...

  • Janitorial Operation Manager

    4 weeks ago

    Fort Lauderdale, United States Alj Services Llc Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive wagesCareer Growth OpportunitiesFun and Energetic EnvironmentJob SummaryThe Operations Supervisor at ALJ Services. will be responsible but not limited to ensuring the safety of the staff, timely gathering of timecards, ordering of supplies, meet the needs of our clients and provide janitorial work as...

  • Operations Manager

    1 month ago

    Fort Lauderdale, Florida, United States Town of Davie, FL Full time

    The incumbent is responsible for the planning, budgeting, staffing, organizing and directing of activities for a municipal water treatment system, wastewater treatment system, reclaimed water treatment system and auxiliary program areas.Work is performed with wide latitude in the use of independent judgment and selection of work methods and procedures,...

  • Valet Assistant Manager at Auberge Beach Residence

    2 weeks ago

    Fort Lauderdale, United States Reimagined Parking Full time

    Job DescriptionJob DescriptionDescriptionThe Assistant Manager ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client’s expectations. The Assistant Manager is responsible for assisting the Operations Manager in all aspects of operating the parking facility including: staff management, revenue control,...

  • Manager, Marketing Project and Operations

    3 days ago

    Fort Lauderdale, United States AutoNation Headquarters Full time

    Overview: Position Summary: The Manager of Marketing Projects & Operations plays a crucial role in project lifecycles and oversight & optimization of the daily operations of the Marketing organization. This position, reporting to the Senior Director of Marketing Operations and Industry Insights, would interact with Marketing, Technology, and Operations...

  • Manager, Marketing Project and Operations

    2 weeks ago

    Fort Lauderdale, United States AutoNation Headquarters Full time

    Overview: Position Summary: The Manager of Marketing Projects & Operations plays a crucial role in project lifecycles and oversight & optimization of the daily operations of the Marketing organization. This position, reporting to the Senior Director of Marketing Operations and Industry Insights, would interact with Marketing, Technology, and Operations...

  • Operations Manager

    1 month ago

    Fort Lauderdale, United States Coranet Full time

    Job DescriptionJob DescriptionLow Voltage Operations Manager - FloridaCompany DescriptionCoranet Corp is a leading national provider of Low Voltage Solutions - Structured Cabling Infrastructure, Wireless, Audio-visual, and Physical Security (access control and video surveillance). We partner with leading technology brands to design, install, and maintain...

  • Customer Account Manager, Operations

    7 days ago

    Fort Lauderdale, United States Gate Gourmet US, Inc. Full time

    Manages assigned accounts. Review service orders. Interacts with work groups to ensure they are trained with respect to spec. compliance. Create local tools/visuals to train regarding specs. Interact with customer to ensure customers are updated with Account Manager, Operations, Manager, Customer, Operation, Relationship, Manufacturing