Ticket Operations Managerâ¯
Found in: beBee S US - 2 weeks ago
- Lead the creation, development, and maintenance of ticketed events through the teamâs ticketing systemÂ
- Assist with creating and managing plans, promo codes, and other ticketing system programming needs.Â
- Work with the ticketing provider to submit qualifiers for pre-sales and promotions, update event information, and troubleshoot pending issues.Â
- Manage, maintain, and optimize stadium seating inventory for all ticket types.Â
- Coordinate with the Ticket Sales team on venue and seating inventory for games and events.Â
- Assess trends within the industry as well as within the local ticket data to optimize ticket revenue and market potential. Â
- Oversee ticketing reports to management and accounting Â
- Manage all game/event box-office operations and staffÂ
- Serve as a point of contact for all ticket-related questions and box office inquiries.Â
- Coordinate with the sales department for all ticketing, fulfillment, and service needs of ticket holders.Â
- Support Ticket Sales and Corporate Partnerships staff with order processing, payments, and reporting.Â
- Staff and support ticket operations and sales for stadium events when necessary. Â
- Fulfill approved ticket donation requests. Â
- Provide ticket sales reports and attendee analytics to management. Â
- Track and follow up on missed and failed ticket payments, as well as any other ticketing payment discrepancies.Â
- Train and incentivize gameday staff to upsell and provide positively amazing service. Â
- Serve as primary contact with ticketing systems and work closely with our representatives to fulfill tasks. Â
- Other duties assignedÂ
- Ability to construct business plans from scratch and execute the planÂ
- Ability to inspire, lead, and manage employeesÂ
- Highly organized, resourceful, detailed-oriented, quick learner, and time management skillsÂ
- Ability to prioritize and delegate workload and solve problems efficiently and quicklyÂ
- Exceptional guest and client service capabilitiesÂ
- Ability to multi-task in a fast-paced and high-pressure environmentÂ
- Ability to professionally handle highly sensitive and confidential informationÂ
- Ability to professionally communicate and interact with all levels of managementÂ
- Ability to read, listen, and communicate effectively in English, both verbally and in writingÂ
- Proficient with Microsoft Word, Excel, and OutlookÂ
- Quality presentation skills â ability to create, analyze, interpret, and present reports and correspondenceÂ
- Knowledge in Seatgeek/TDC or other ticket software preferredÂ
- Background in Sports/Entertainment/Hospitality industry preferredÂ
- Bilingual (English & Spanish) a plusÂ
- Minimum 2 years of Box Office experience either in a supervisor or lead role.Â
- Proficient in Microsoft Office, especially Microsoft Excel. Â
- Experience and working knowledge of ticketing systems and applications, preferably Seatgeek or TDC.Â
- Must have strong initiative and work ethic and be able to function without supervision.Â
- Ability to perform under pressure and in a fast-paced environment. Â
- Capability to manage a high level of detail across multiple projects and to prioritize efficiently.Â
- Superb customer service skills and the ability to effectively communicate with guests. Â
- Strong communication and customer service skills.Â
- Working knowledge of MS Word, Excel, PowerPoint, Outlook, and other computer skills.Â
- Attention to detail and a commitment to excellence are a must.Â
- Ability to work nights, weekends, and holidays as dictated by events.Â
- High level of professionalism with a strong work ethic and the ability to work in a team setting.Â
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