Ticket Management

4 weeks ago


Fort Meade, United States Carson Solutions Full time

**Ticket Management - Service Delivery Coordinator**

Fort Meade, MD

Monitor, track, and assign Break/Fix (HD) and Install, Change, Move, Surplus (ICMS, i.e., SR) tickets

Verify tickets for correct routing and research and reroute incorrectly routed tickets

Update ticket status and provide work documentation on HD and SR tickets

Prioritize and assign daily work/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, first-out. Perform preliminary categorization of problems

Assign tickets to appropriate queues. Notify site technicians of any priority or mission-critical problems or tickets and Route tickets to appropriate member of the site queue team

Check tickets for incomplete items (missing asset #, location, etc.) or insufficient documentation. Complete required ticket updates and work documentation.

Escalate problems or tickets to higher level management when required and/or necessary.

?

Must meet contract level requirements for appropriate position. Must have 2 years of experience in customer service, technical helpdesk, office administration, or project management.

Must have excellent customer service and organizational skills. Must have good interpersonal skills and willingness to be a team player.

Must be comfortable prioritizing the work of others based on established directions and guidelines and working under moderate pressure.

Must be an assertive individual with a great deal of flexibility and the ability to adapt to frequently changing work volumes.

Knowledge of or familiarity with the SupportIT database/application is highly desirable. WINTEL and/or UNIX system administrators looking to perform non-technical work are also desired.

?

Immediate long term position. (4 10-hour shifts, 8pm-6am Wednesday thru Saturday; or 5 8-hour shifts, 10pm-6am Wednesday thru Sunday.)

?

REQUIRES ACTIVE TS/SCI CLEARANCE WITH POLY



  • Fort Lauderdale, United States AEG Full time

    Job Title: Ticket Operations ManagerOrganization: Fort Lauderdale United FCDepartment: Ticketing Reports To: Director of Ticket Sales Classification: Full-timeCOMPANY INFORMATION:Fort Lauderdale United FC is one of the 8 teams that will feature in the inaugural 2024 season in the USL Super League. Additional teams are set to join in subsequent seasons. Fort...


  • Fort Lauderdale, United States CareerBuilder Full time

    Job Title: Ticket Operations Manager Organization: Fort Lauderdale United FC Department: Ticketing Reports To: Director of Ticket Sales Classification: Full-time COMPANY INFORMATION: Fort Lauderdale United FC is one of the 8 teams that will feature in the inaugural 2024 season in the USL Super League. Additional teams are set to join in subsequent seasons....


  • Fort Lauderdale, United States AEG Full time

    Job Title: Ticket Operations Manager Organization: Fort Lauderdale United FC Department: Ticketing Reports To: Director of Ticket Sales Classification: Full-time COMPANY INFORMATION: Fort Lauderdale United FC is one of the 8 teams that will feature in the inaugural 2024 season in the USL Super League. Additional teams are set to join in subsequent seasons....


  • Fort Lauderdale, Florida, United States teamworkonline Full time

    The Florida Panthers are a community focused organization led by an authentic management team that served our country and now serves the South Florida community. The organization is on the rise and is experiencing success both on and off the ice. Led by General Manager Bill Zito, the Panthers are coming off their best season in franchise history. Off the...

  • Ticket Seller

    1 month ago


    Fort Worth, United States ASM Global Full time

    POSITION: Ticket Seller FACILITY: Cowtown Coliseum LOCATION: Fort Worth, Texas REPORTS TO: Box Office Manager and/or Supervisor FLSA STATUS: Part-Time, Non-Exempt ASM Global , the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Ticket Seller for Cowtown Coliseum . Responsible for ticket sales for shows...

  • Ticket Seller

    17 hours ago


    Fort Worth, United States ASM Global Full time

    POSITION: Ticket Seller FACILITY: Cowtown Coliseum LOCATION: Fort Worth, Texas REPORTS TO: Box Office Manager and/or Supervisor FLSA STATUS: Part-Time, Non-Exempt ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Ticket Seller for Cowtown Coliseum. Responsible for ticket sales for shows or...


  • Fort Lauderdale, United States teamworkonline Full time

    Job Title: Ticket Operations Manager  Organization: Fort Lauderdale United FC  Department: Ticketing Reports To: Director of Ticket Sales Classification: Full-time  COMPANY INFORMATION:  Fort Lauderdale United FC is one of the 8 teams that will feature in the inaugural 2024 season in the USL Super League. Additional teams are set to join in...


  • Fort Lauderdale, United States Inter Miami CF LLC Full time

    Job DescriptionJob DescriptionDescription: The Director of Sales is responsible for leading a team of sales managers and representatives focused on generating revenue through the sale of ticket inventory for both the current Chase Stadium in Ft. Lauderdale Stadium and Miami Freedom Park. It includes the development and execution of a sales plan focused on...


  • Fort Lauderdale, United States Inter Miami CF LLC Full time

    Job DescriptionJob DescriptionDescription: The Director of Sales is responsible for leading a team of sales managers and representatives focused on generating revenue through the sale of ticket inventory for both the current Chase Stadium in Ft. Lauderdale Stadium and Miami Freedom Park. It includes the development and execution of a sales plan focused on...


  • Fort Meade, United States Competitive Range Solutions LLC Full time

    Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on challenging, exciting projects in a collaborative, congenial environment. Competitive Range Solutions requires the expertise of a talented and...


  • Fort Meade, United States Tech USA Full time

    As part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met. Responsibilities include: Monitoring dedicated queues and assign tickets to...


  • Fort Meade, United States Competitive Range Solutions LLC Full time

    Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on challenging, exciting projects in a collaborative, congenial environment. Competitive Range Solutions requires the expertise of a talented and...


  • Fort Meade, United States Lentech, Inc. Full time

    Required Skills/Experience:• Running security scans• Linux system administration• Monitoring system performance and troubleshooting issues with Elastic products such as Grafana and Kibana• Jira for workflow management (ticketing)• Confluence for documentation and artifact sharing• Provisioning virtual machine resources


  • Fort Meade, United States Competitive Range Solutions LLC Full time

    Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on challenging, exciting projects in a collaborative, congenial environment. Competitive Range Solutions requires the expertise of a talented and...

  • System Engineer 1

    6 days ago


    Fort Meade, United States CyberCore Technologies Full time

    **TS/SCI Clearance with Polygraph REQUIRED**Position Description:This is a mission essential position in which the Systems Engineer will be responsible for providing continuous monitoring of mission system, performing break/fixes, creating tickets in Jira, performing troubleshooting based on SOP, confluence pages, and past ticket notes, and escalate as...

  • System Engineer 1

    11 hours ago


    Fort Meade, United States CyberCore Technologies Full time

    **TS/SCI Clearance with Polygraph REQUIRED**Position Description:This is a mission essential position in which the Systems Engineer will be responsible for providing continuous monitoring of mission system, performing break/fixes, creating tickets in Jira, performing troubleshooting based on SOP, confluence pages, and past ticket notes, and escalate as...


  • Fort Meade, United States Point Blank Technologies Full time

    POINT BLANK TECHNOLOGIES (PBT) is now hiring with a first-class salary (W2/1099), up to an 8% employer match on 401k plan, 6 weeks PTO, 100% Dental & Vision, 50% Medical and a $3,000 referral bonus for each new hire you bring to PBT! Newly added Incentives: We are now offering Training Certifications and College Tuition Assistance. **MUST HAVE an active...


  • Fort Meade, United States Global Enterprise Services, LLC Full time

    The Cybersecurity Process Engineer – Senior provides cybersecurity expertise and Service Management process guidance to support the Defense Information System Agency (DISA) technology infrastructure. Assesses system risks and facilitate remediation of security vulnerabilities. Using ITSM process experience, report on findings and provide recommendations...


  • Fort Meade, United States Dexian Signature Federal Full time

    Network Technician Network Technician to support the customers computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling. Description of Job...


  • Fort Meade, United States Global Enterprise Services, LLC Full time

    Job DescriptionJob DescriptionThe Cybersecurity Process Engineer – Senior provides cybersecurity expertise and Service Management process guidance to support the Defense Information System Agency (DISA) technology infrastructure. Assesses system risks and facilitate remediation of security vulnerabilities. Using ITSM process experience, report on...