Ticket Operations Manager

3 weeks ago

Fort Lauderdale, United States AEG Full time
Job Title: Ticket Operations Manager

Organization: Fort Lauderdale United FC

Department: Ticketing

Reports To: Director of Ticket Sales

Classification: Full-time

COMPANY INFORMATION:

Fort Lauderdale United FC is one of the 8 teams that will feature in the inaugural 2024 season in the USL Super League. Additional teams are set to join in subsequent seasons. Fort Lauderdale United FC is set to play their home matches at Nova Southeastern University, in Davie, Florida, formerly home to the Miami Dolphins training facility.

JOB DESCRIPTION

The Ticket Operations Manager will manage all aspects of ticket operations, ticket fulfillment, ticket data management, customer service, game day box office operations, event day box office operations, season ticket sales, administrative information systems, and sales reporting.

ESSENTIAL FUNCTIONS
  • Lead the creation, development, and maintenance of ticketed events through the team's ticketing system
  • Assist with creating and managing plans, promo codes, and other ticketing system programming needs.
  • Work with the ticketing provider to submit qualifiers for pre-sales and promotions, update event information, and troubleshoot pending issues.
  • Manage, maintain, and optimize stadium seating inventory for all ticket types.
  • Coordinate with the Ticket Sales team on venue and seating inventory for games and events.
  • Assess trends within the industry as well as within the local ticket data to optimize ticket revenue and market potential.
  • Oversee ticketing reports to management and accounting
  • Manage all game/event box-office operations and staff
  • Serve as a point of contact for all ticket-related questions and box office inquiries.
  • Coordinate with the sales department for all ticketing, fulfillment, and service needs of ticket holders.
  • Support Ticket Sales and Corporate Partnerships staff with order processing, payments, and reporting.
  • Staff and support ticket operations and sales for stadium events when necessary.
  • Fulfill approved ticket donation requests.
  • Provide ticket sales reports and attendee analytics to management.
  • Track and follow up on missed and failed ticket payments, as well as any other ticketing payment discrepancies.
  • Train and incentivize gameday staff to upsell and provide positively amazing service.
  • Serve as primary contact with ticketing systems and work closely with our representatives to fulfill tasks.
  • Other duties assigned
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The Director of Ticket Sales must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:
  • Ability to construct business plans from scratch and execute the plan
  • Ability to inspire, lead, and manage employees
  • Highly organized, resourceful, detailed-oriented, quick learner, and time management skills
  • Ability to prioritize and delegate workload and solve problems efficiently and quickly
  • Exceptional guest and client service capabilities
  • Ability to multi-task in a fast-paced and high-pressure environment
  • Ability to professionally handle highly sensitive and confidential information
  • Ability to professionally communicate and interact with all levels of management
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing
  • Proficient with Microsoft Word, Excel, and Outlook
  • Quality presentation skills - ability to create, analyze, interpret, and present reports and correspondence
  • Knowledge in Seatgeek/TDC or other ticket software preferred
  • Background in Sports/Entertainment/Hospitality industry preferred
  • Bilingual (English & Spanish) a plus
QUALIFICATION STANDARDS

Bachelor's degree from an accredited College or University or equivalent industry experience
  • Minimum 2 years of Box Office experience either in a supervisor or lead role.
  • Proficient in Microsoft Office, especially Microsoft Excel.
  • Experience and working knowledge of ticketing systems and applications, preferably Seatgeek or TDC.
  • Must have strong initiative and work ethic and be able to function without supervision.
  • Ability to perform under pressure and in a fast-paced environment.
  • Capability to manage a high level of detail across multiple projects and to prioritize efficiently.
  • Superb customer service skills and the ability to effectively communicate with guests.
  • Strong communication and customer service skills.
  • Working knowledge of MS Word, Excel, PowerPoint, Outlook, and other computer skills.
  • Attention to detail and a commitment to excellence are a must.
  • Ability to work nights, weekends, and holidays as dictated by events.
  • High level of professionalism with a strong work ethic and the ability to work in a team setting.


Fort Lauderdale United FC provides comprehensive benefits offerings to all full-time employees. Our benefits include medical, vision, and dental insurance. Fort Lauderdale United FC is an equal opportunity employer, and we will not discriminate against any employee or applicant for employment because of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or any other classification protected by law.

  • Manager, Ticket Operations

    4 days ago

    Fort Lauderdale, Florida, United States teamworkonline Full time

    The Florida Panthers are a community focused organization led by an authentic management team that served our country and now serves the South Florida community. The organization is on the rise and is experiencing success both on and off the ice. Led by General Manager Bill Zito, the Panthers are coming off their best season in franchise history. Off the...

  • Ticket Operations Manager 

    1 month ago

    Fort Lauderdale, United States teamworkonline Full time

    Job Title: Ticket Operations Manager  Organization: Fort Lauderdale United FC  Department: Ticketing Reports To: Director of Ticket Sales Classification: Full-time  COMPANY INFORMATION:  Fort Lauderdale United FC is one of the 8 teams that will feature in the inaugural 2024 season in the USL Super League. Additional teams are set to join in...

  • Regional Operations Manager

    4 days ago

    Fort Lauderdale, United States Test Account Full time

    2020 Companies is now interviewing for a remote Regional Operations Managerrepresenting our client, Samsung Electronics America.The Regional Operations Manager - Care role is responsible for managing Samsung authorized service locations in a predefined geographical territory. This role offers consistent support to these servicers ensuring end user...

  • Ticket Seller

    4 weeks ago

    Fort Worth, United States ASM Global Full time

    POSITION: Ticket Seller FACILITY: Cowtown Coliseum LOCATION: Fort Worth, Texas REPORTS TO: Box Office Manager and/or Supervisor FLSA STATUS: Part-Time, Non-Exempt ASM Global , the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Ticket Seller for Cowtown Coliseum . Responsible for ticket sales for shows...

  • Ticket Management

    2 weeks ago

    Fort Meade, United States Carson Solutions Full time

    **Ticket Management - Service Delivery Coordinator** Fort Meade, MD Monitor, track, and assign Break/Fix (HD) and Install, Change, Move, Surplus (ICMS, i.e., SR) tickets Verify tickets for correct routing and research and reroute incorrectly routed tickets Update ticket status and provide work documentation on HD and SR tickets Prioritize and assign...

  • Dispatch Manager

    2 days ago

    Fort Lauderdale, United States Encompass Onsite Solutions Full time

    NATURE OF WORK The Dispatch Manager is responsible for the day-to-day operations and management of the dispatch department and provides consistent support, coaching, and leadership to the dispatch team. The dispatch manager reports to the Associate Vice President of Internal Services. As the manager of a team of employees and subcontractors, technicians and...

  • Contract Management Specialist

    2 weeks ago

    Fort Lauderdale, United States AutoNation Business Operations Support Full time

    Overview: Description of Position: The Supplier Specialist is responsible maintaining up-to-date and accurate supplier information in the companys Supplier Management and Procure-to-Pay systems. Primary Job Responsibilities: Monitor and complete requests for additions or changes to the supplier database to ensure timely and appropriate activations,...

  • Enterprise IT Support Services Manager

    4 weeks ago

    Fort Lauderdale, United States CareerBuilder Full time

    The Enterprise IT Support Services Manager is a technical management position responsible for daily and strategic planning, operation, administration, monitoring and maintenance of IT systems, networks, and enterprise applications. Manages IT Command Center functions including: staff and develop Help Desk, NOC, and Site Support team members; develop,...

  • Janitorial Operation Manager

    4 weeks ago

    Fort Lauderdale, United States Alj Services Llc Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive wagesCareer Growth OpportunitiesFun and Energetic EnvironmentJob SummaryThe Operations Supervisor at ALJ Services. will be responsible but not limited to ensuring the safety of the staff, timely gathering of timecards, ordering of supplies, meet the needs of our clients and provide janitorial work as...

  • Janitorial Operation Manager

    4 weeks ago

    Fort Lauderdale, United States Alj Services Llc Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive wagesCareer Growth OpportunitiesFun and Energetic EnvironmentJob SummaryThe Operations Supervisor at ALJ Services. will be responsible but not limited to ensuring the safety of the staff, timely gathering of timecards, ordering of supplies, meet the needs of our clients and provide janitorial work as...

  • Manager, Marketing Project and Operations

    6 days ago

    Fort Lauderdale, United States AutoNation Headquarters Full time

    Overview: Position Summary: The Manager of Marketing Projects & Operations plays a crucial role in project lifecycles and oversight & optimization of the daily operations of the Marketing organization. This position, reporting to the Senior Director of Marketing Operations and Industry Insights, would interact with Marketing, Technology, and Operations...

  • Valet Assistant Manager at Auberge Beach Residence

    2 weeks ago

    Fort Lauderdale, United States Reimagined Parking Full time

    Job DescriptionJob DescriptionDescriptionThe Assistant Manager ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client’s expectations. The Assistant Manager is responsible for assisting the Operations Manager in all aspects of operating the parking facility including: staff management, revenue control,...

  • Manager, Marketing Project and Operations

    2 weeks ago

    Fort Lauderdale, United States AutoNation Headquarters Full time

    Overview: Position Summary: The Manager of Marketing Projects & Operations plays a crucial role in project lifecycles and oversight & optimization of the daily operations of the Marketing organization. This position, reporting to the Senior Director of Marketing Operations and Industry Insights, would interact with Marketing, Technology, and Operations...

  • Operations Manager

    1 month ago

    Fort Lauderdale, United States Coranet Full time

    Job DescriptionJob DescriptionLow Voltage Operations Manager - FloridaCompany DescriptionCoranet Corp is a leading national provider of Low Voltage Solutions - Structured Cabling Infrastructure, Wireless, Audio-visual, and Physical Security (access control and video surveillance). We partner with leading technology brands to design, install, and maintain...

  • Customer Account Manager, Operations

    3 days ago

    Fort Lauderdale, United States Gate Gourmet US, Inc. Full time

    Manages assigned accounts. Review service orders. Interacts with work groups to ensure they are trained with respect to spec. compliance. Create local tools/visuals to train regarding specs. Interact with customer to ensure customers are updated with Account Manager, Operations, Manager, Customer, Operation, Relationship, Manufacturing

  • Account Manager/ IT Operations Coordinator

    3 days ago

    Fort Lauderdale, United States Tech-Nique Partners Full time

    We are seeking an individual with exceptional interpersonal skills, a proactive "can-do" attitude, and a strong focus on delivering top-notch customer service for the role of Technical Account Manager/Operations Coordinator. In this position, you will play a crucial role in ensuring our clients receive unparalleled white-glove service.If you are someone who...

  • Insurnace services Operation Manager

    4 days ago

    Fort Lauderdale, United States Vensure Employer Services Full time

    Job DescriptionJob DescriptionEssential Duties and ResponsibilitiesImplement office systems and filing procedures to ensure all print and digital documents are organized.Oversee administrative assistants and serve as an operations manager to make sure procedures are followed correctly.Answer telephone calls and emails to help customers with general questions...

  • Class A CDL Driver

    3 days ago

    Fort Lauderdale, United States L&W Supply Full time

    Location 3275 SW 42nd Street Fort Lauderdale, FL 33312 **Job Description** L&W Supply is a leading specialty distributor of drywall, ceiling tiles, steel framing and other building materials used by commercial and residential contractors. L&W Supply delivers the products and capabilities offered by a national distributor paired with the service and...

  • Operations Manager

    13 hours ago

    Fort Lauderdale, United States Fitness Source Full time

    Job DescriptionJob DescriptionBenefits:Company carFree uniformsTraining & development Manage the dispatch of field service technicians for a fitness repair company. Mechanical and electrical knowledge desired. $20.00 per hour, 40 hours per week. May also need to visit customer locations for repair or installation work. Organizing and stocking of replacement...

  • Operations Manager

    20 hours ago

    Fort Lauderdale, United States Fitness Source Full time

    Job DescriptionJob DescriptionBenefits:Company carFree uniformsTraining & development Manage the dispatch of field service technicians for a fitness repair company. Mechanical and electrical knowledge desired. $20.00 per hour, 40 hours per week. May also need to visit customer locations for repair or installation work. Organizing and stocking of replacement...