Sr Coordinator, Ticket Operations

2 weeks ago

Fort Lauderdale, United States Inter Miami CF LLC Full time
Job DescriptionJob DescriptionDescription:

Inter Miami CF is seeking an enthusiastic, self-motivated individual to fill the role of Sr Coordinator, Ticket Operations. The Sr Coordinator will assist with all aspects of the day-to-day operation of the Ticket Operations Department and works closely with the Sr Manager to maintain a professional, organized and customer friendly ticket experience. This position works closely with our Sales and Service departments.

Requirements:

Essential Duties and Responsibilities:

  • Manage day-to-day tasks of the ticketing operations department as deemed by the Sr Manager of Ticket Operations and maintain all Ticket Operations policies and procedures.
  • Assist with building season plans, single events, and price codes along with any other Archtics programming needs.
  • Manage the daily/annual ticket mailing with both internal and external parties.
  • Generate audits and reports via Ticketmaster platforms (TM1, Archtics, etc.)
  • Assist Finance department with ticket reconciliation – including payment plan management, balance due audits, and chargeback processing.
  • Oversee and participate in fulfillment of daily ticket orders for all customers.
  • Provide superior professional customer service to patrons and internal and external clients while working alongside the guest service and sales department.
  • Update and maintain ticket database in Archtics system on a regular basis.
  • Oversee matchday preparations and operational duties such as box office sales, customer service, and access control.
  • Recruit, hire, train, and schedule event day ticketing staff.
  • Assist Sr Manager of Ticket Operations with inventory management and ad-hoc projects as necessary.
  • Work closely with all departments for ticketing needs (reports, tickets requests, and general inquiries).
  • Other duties as assigned.

Qualifications:

  • Bachelor’s Degree.
  • Minimum of 2 years of ticketing experience required.
  • Knowledge of Ticketmaster applications (TM1, Host, Archtics, etc.)
  • Proficient in Microsoft Office.
  • Bilingual (English/Spanish) is preferred.
  • Strong communication skills, both verbal and written, and exceptional interpersonal skills.
  • Excellent organizational skills and attention to detail.
  • Ability to work independently and effectively in a high-pressure environment.
  • Must be able to work evenings, weekends, and holidays, as required.
  • Cash handling/reconciling experience.
  • Salesforce CRM knowledge a plus.
  • A passion for fútbol is a plus.

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