Current jobs related to Specialist I, Technical Support - Lake Zurich - Sysmex America
-
Technical Support Specialist
2 weeks ago
Salt Lake, Utah, United States HPTech Inc. Full timeJob Title: Technical Support SpecialistAt HPTech Inc., we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support services to our clients, including troubleshooting and resolving technical issues with computer hardware and software.Key...
-
Technical Support Specialist
2 weeks ago
Lake Mary, Florida, United States Tech Providers Full timeJob SummaryWe are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at Tech Providers. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving issues, and ensuring a positive experience.Key ResponsibilitiesProvide technical support to...
-
Technical Support Supervisor
1 month ago
Lake Zurich, United States Danaher Corporation Full timeJob SummaryWe are seeking a highly skilled Technical Support Supervisor to join our team at Leica Biosystems. As a Technical Support Supervisor, you will be responsible for providing day-to-day oversight of the Histology/Staining Instruments and Digital Pathology platform.Key ResponsibilitiesDrive established service level requirements, KPIs, and metrics...
-
Technical Support Specialist
4 weeks ago
Lake Forest, California, United States edgecomputingassociation Full timeTechnical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team in the Northern Suburbs. As a Technical Support Specialist, you will be responsible for providing hardware and software support to our field partners through multiple communication channels.Key Responsibilities:Provide first-level resolution for...
-
Technical Support Specialist
4 weeks ago
Salt Lake, Utah, United States SimpleCitizen Full timeTransforming Immigration with SimpleCitizenWe're a pioneering company that's revolutionizing the way people navigate immigration processes. As a Technical Support Specialist, you'll play a vital role in empowering immigrants worldwide to achieve their goals.About the RoleWe're seeking a skilled Technical Support Specialist to join our team. In this role,...
-
Technical Support Specialist
4 weeks ago
Salt Lake, Utah, United States PT&C Group LLC Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at PT&C Group LLC. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to employees across various offices.Key ResponsibilitiesPerform routine technical assistance and maintenance duties to ensure the smooth...
-
Technical Support Specialist
1 week ago
Salt Lake, Utah, United States SILAC Insurance Company Full timeJob Title: Service Desk Support SpecialistJob Summary: We are seeking a highly skilled Service Desk Support Specialist to join our IT Operations team at SILAC Insurance Company. As a key member of our team, you will be responsible for providing front-line technical support to internal users, troubleshooting technical issues, and ensuring timely resolution of...
-
Technical Support Specialist
2 weeks ago
Ballston Lake, United States KLA Full timeJob Title: Technical Support EngineerJoin KLA's team of experts in the semiconductor manufacturing ecosystem as a Technical Support Engineer. In this role, you will be responsible for resolving complex technical issues with KLA equipment, collaborating with specialists and other teams to craft optimized plans of action, and documenting solving processes and...
-
Technical Support Specialist
2 weeks ago
Lake Mary, Florida, United States Tech Providers Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Tech Providers. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesTechnical Support: Provide technical support to clients via phone, email, and chat, resolving...
-
Technical Support Specialist
1 week ago
Salt Lake, Utah, United States Dave & Busters Full timeJob SummaryAs a Technical Support Specialist at Dave & Busters, you will be responsible for the repair and maintenance of the building's games, simulators, and technical equipment. This role requires a strong attention to detail and the ability to work independently to deliver an unparalleled Guest experience through the best combination of food, drinks, and...
-
IT Technical Specialist I
3 days ago
Lake Forest, California, United States STAAR Surgical Full timeJob OverviewAs a key member of STAAR Surgical's Information Technology team, this IT Technical Specialist will play a critical role in supporting IT business solutions and roadmaps. The successful candidate will work closely with the business and across the Information Technology organization to ensure seamless delivery of IT services.Key...
-
Technical Service Specialist
1 month ago
Lake Zurich, United States Aegis Worldwide Full timeJob OverviewAegis Worldwide is seeking a skilled Technical Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Answering service calls from end-users and providing technical assistanceTroubleshooting equipment...
-
Technical Service Specialist
4 weeks ago
Lake Zurich, United States Aegis Worldwide Full timeJob OverviewAegis Worldwide is seeking a skilled Technical Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Answering service calls from end-users and providing technical assistanceTroubleshooting equipment...
-
Technical Support Specialist
4 days ago
Salt Lake, Utah, United States Interactive Resources - iR Full timeAt Interactive Resources - iR, we're seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you'll be responsible for providing expert technical support via various channels, including phone, email, chat, and remote tools.The ideal candidate will have a strong background in troubleshooting complex hardware,...
-
Technical Support Specialist
5 days ago
Salt Lake, Utah, United States LanceSoft Full timeJob SummaryThis role requires a highly skilled and experienced technical support specialist to provide top-notch technical support to the top executives of LanceSoft globally operating 24/7 and 365 days a year. The ideal candidate will have a solid understanding of the Microsoft Office products, including Word, Excel, and PowerPoint, as well as experience...
-
Technical Support Specialist
1 week ago
Salt Lake, Utah, United States University of Utah Full timeJob SummaryWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at the University of Utah. As a key member of our IT support team, you will provide exceptional technical support to faculty, staff, and students, ensuring seamless access to technology and resources.Key ResponsibilitiesProvide on-site technical support in...
-
Technical Support Specialist
7 days ago
Salt Lake, Utah, United States LanceSoft Full timeJob SummaryThis role is responsible for providing high-level technical support to top executives of the firm globally. The ideal candidate will have a solid understanding of technical knowledge, troubleshooting skills, and support experience with various systems and products.Key Responsibilities Provide world-class quality of service to clients throughout...
-
Technical Support Specialist
2 weeks ago
Salt Lake, Utah, United States Quality Electrical Systems Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Quality Electrical Systems. As a Technical Support Specialist, you will be responsible for providing top-notch support and maintenance for our business-critical applications and networked business resources. Your primary focus will be on ensuring the 24/7...
-
Technical Support Specialist
1 week ago
Salt Lake, Utah, United States PT&C Group LLC Full timeJob DescriptionPlatform Accounting Group is seeking a skilled Technical Support Specialist to provide first-level technical information systems support to employees. The successful candidate will work alongside our IT Director to support IT initiatives and assist in the installation, maintenance, tests, and repairs of systems and networks.Key...
-
Technical Support Specialist
2 weeks ago
Salt Lake, Utah, United States Dahl Consulting Full timeJob OverviewDAHL Consulting is seeking a skilled Applications Support Specialist to join our team. As a key member of our operations team, you will provide top-notch technical support to our clients and internal stakeholders.Key Responsibilities:Provide first-line technical support via phone, email, chat, or ticketing system.Diagnose and resolve software...
Specialist I, Technical Support
4 weeks ago
Specialist I, Technical Support (30 Hrs.) Job Location(s) US of Openings 1 Job ID 2024-4029 Category Technical Services Travel 10% Overview Find a Better Way to use your skills and experience. This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way. to improve the lives of others. Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory. to build a promising future. Responsibilities We currently have a great opportunity for a Technical Support Specialist I. Primary responsibility is to identify through telecommunications dialog and available data/log files via remote access, the exact problem with SAI supported instruments. Assist customers to effectively troubleshoot for the "root" cause of the problem. Essential Duties and Responsibilities: 1. Maintain product knowledge on all SAI supported instruments in order to analyze and identify instrument problems. 2. Adhere to all SAI and department standard operating procedures and documentation requirements to meet regulatory and ISO guidelines. Such as, escalated calls when appropriate and monitor TAC voicemails, auto generated errors, dispatches and overflow calls. 3. Resolve problem(s) over the phone by instructing/guiding customers through detailed corrective actions. 4. Follow up with customers when necessary to confirm resolution of problems. 5. Make decisions about when to dispatch an FSR based on the severity of the problem and customer interactions. When necessary utilize the tools provided in the CRM system to dispatch the appropriate FSR. 6. Utilize SAI phone system for proper tracking of representative state. 7. Utilize remote access tolls to assist with troubleshooting of presented problems and for coaching customers through resolution. 8. Capture full documentation of all calls utilizing the SAI CRM with appropriate codes to ensure accurate history for reporting trends and corrective actions. 9. Other duties as assigned. Physical Risk: Regular exposure to risk that may require alertness, but with minimal precautions. Physical Demands: Light physical effort. Routine handling of objects up to 20 pounds; prolonged (at least 50% of time) sitting, standing, keyboard or CRT work. May require periods of moderate discomfort due to noise, dust, lighting and/or other conditions. Qualifications Associates degree or 1-5 years experience in medical background is a plus, which may include experience in the Armed Forces. MT/MLT certificate preferred English proficiency a must. Spanish, Portuguese, or French a plus All MS skills and some interface skills Be able to explain and interpret complex information that requires patience and understanding. Ability to make recommendations and defining actions in a clear and concise way. Ability to apply knowledge from various disciplines, and provide directions that lead to solutions. Ability to problem-solve comprehensive research, investigation and analysis. Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression, color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
