Technical Support Specialist
4 weeks ago
We are seeking a highly skilled and motivated Technical Support Specialist to join our team at the University of Utah. As a key member of our IT support team, you will provide exceptional technical support to faculty, staff, and students, ensuring seamless access to technology and resources.
Key Responsibilities- Provide on-site technical support in multiple buildings, troubleshooting and resolving AV problems in real-time.
- Effectively utilize our ITSM ticketing system, providing clear and accurate documentation, and monitoring and responding to incoming requests for support.
- Provide computer support by troubleshooting and correcting problems on all end-user computing equipment issued by the school.
- Install and upgrade computer hardware and software applications.
- Provide clear and accurate documentation of service/resolution efforts and inventory information.
- Requires an associate degree in a related area or equivalency, and 2-5 years of experience in the field or in a related area.
- Applicants must demonstrate the potential ability to perform the essential functions of the job.
- A+ Certified
- Audio Visual (AV) experience in conference rooms, classrooms, and event spaces
- Knowledge of University of Utah systems
- Direct Customer Service Experience with an emphasis on phone support and an expectation of superior in-person support
The University of Utah offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.
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