Technical Support Specialist

18 hours ago


Lake Mary, Florida, United States Tech Providers Full time
Job Summary

We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at Tech Providers. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving issues, and ensuring a positive experience.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat, resolving issues related to hardware, software, and networking technologies.
  • Answer and evaluate incoming requests for assistance, prioritizing and resolving issues in a timely manner.
  • Collaborate with internal teams to resolve complex technical issues and provide solutions.
  • Document and track customer interactions, maintaining accurate records and history.
  • Prepare and provide statistical reports on help desk incidents.
Requirements
  • Excellent customer service and communication skills.
  • Strong technical skills, with proficiency in Microsoft Operating Systems and Applications.
  • Ability to work in a fast-paced environment, prioritizing and managing multiple tasks.
  • Previous experience in a help desk or call center environment is beneficial.
  • CompTIA certification is a plus.
What We Offer

As a Technical Support Specialist at Tech Providers, you will have the opportunity to work with a talented team, develop your technical skills, and make a positive impact on our customers' experiences.



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