Director of Customer Service and Logistics

2 weeks ago


New York, United States CareerBuilder Full time

Jerome, Idaho
Hybrid
$150,000 to $170,000 + bonus + relocation package + benefits
A leading Dairy company is currently seeking a Director of Customer Service and Logistics to serve as a key member of the Management Team and work towards achieving objectives established in the Strategic Plan and by the annual KPIs. This position requires a high level of understanding surrounding the relationship between internal and external customers in the order-to-cash process. This ranges from customer direct interaction to shipment of goods to invoicing and customer payments.
Key Responsibilities for the Director of Customer Service and Logistics:
Manage the Customer Accounts team, including customer interactions in conjunction with the Sales Manager team, receipt of forecasts and later POs from customers, processing the POs and requesting transportation bookings from the Export team.
Manage the Export team who is responsible for transportation bookings and confirmations.
Build and manage SOP processes for activities associated with order-to-cash, and ensures customers send forecast and POs in time to receive OTIF (On time in full) orders.
Establishes and monitors overall customer service performance for high quality execution of the order-to-cash process.
Establishes comprehensive SOPs for all processes within the order-to-cash cycle.
Provide leadership, coaching, mentoring, and training while supervising and coordinating activities of 8+ employees.
Key Qualifications for the Director of Customer Service and Logistics:
Bachelor's Degree in Supply Chain, Business, Management or related field, Master's Degree preferred
10+ years of experience in Customer Service and Logistics
10+ years of experience in the Food/Bev or Dairy industry

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