Senior Director of Customer Service
1 week ago
Senior Director of Customer Service
Hybrid Schedule
The Senior Director of Customer Service will have a broad set of responsibilities that will encompass the following:
- Manage and direct all aspects of call center operations in a manner that builds a strong workplace culture that maximizes both staff and customer satisfaction while meeting budgetary goals.
- Review existing call center policies and procedures and changes to ensure alignment with customer requirements and best-in-class standards.
- Establish and maintain performance metrics to include call efficiency, low abandonment rate, staffingmutilization, acceptable turnover, financial performance, and reporting.
- Identify and implement best tracking tools and methodologies to capture metrics. Oversee the identification, selection, and implementation of a new CRM.
- Develop and distribute dashboard reports including scorecards, metrics, data, and analytical reporting.
- Oversee the hiring, training, and supervision of call center employees.
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Senior Director of Customer Service
Found in: Appcast US C2 - 2 weeks ago
New York, United States Tandym Group Full timeA healthcare organization in New York is actively seeking an experienced and proven leader to join their staff as their new Senior Director of Customer Service. In this role, the Senior Director of Customer Service will direct all phases of operations and process improvement through establishing both rigorous KPIs and metrics with the goal of first-call...
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Senior Director of Customer Service
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
New York, United States Tandym Group Full timeA healthcare organization in New York is actively seeking an experienced and proven leader to join their staff as their new Senior Director of Customer Service. In this role, the Senior Director of Customer Service will direct all phases of operations and process improvement through establishing both rigorous KPIs and metrics with the goal of first-call...
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Counter Service
1 week ago
New York, United States Customer Service Open House Full timeJob DescriptionJob DescriptionLooking to Hire for Counter Service positions in Brooklyn:Job Duties:- Responsible for talking food orders, and serving food over the counter.Requirements:- Must have a minimum of 1 year customer service experience.- Should understand what world class excellence in customer service is.- High School diploma or GED is required.
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Director of Customer Service
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
New York, United States AppleOne Employment Services Full timeOur client is a large health plan located in NYC. They are in immediate need of a Director of Customer Service-Lead call center operations overseeing 1 million annual calls.-Drive customer satisfaction and trust, integral to member acquisition and retention.-Establish and maintain performance metrics for optimal service delivery.-Develop staff through...
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Director of Customer Service
Found in: Appcast US C2 - 2 weeks ago
New York, United States AppleOne Employment Services Full timeOur client is a large health plan located in NYC. They are in immediate need of a Director of Customer Service-Lead call center operations overseeing 1 million annual calls.-Drive customer satisfaction and trust, integral to member acquisition and retention.-Establish and maintain performance metrics for optimal service delivery.-Develop staff through...
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Senior Director of Technology
1 week ago
New York, United States Bernard Nickels & Associates Full timeSenior Director, IT OperationsPOSITION OVERVIEW Reporting to the CIO, the Senior Director, IT Operations is responsible for ensuring the various segments of the IT department are providing the required tech support to client’s business teams in a manner that considers use of efficient processes, optimal deployment of IT staff and external consultants,...
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Senior Director of Technology
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
New York, United States Bernard Nickels & Associates Full timeSenior Director, IT OperationsPOSITION OVERVIEW Reporting to the CIO, the Senior Director, IT Operations is responsible for ensuring the various segments of the IT department are providing the required tech support to client’s business teams in a manner that considers use of efficient processes, optimal deployment of IT staff and external consultants,...
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Senior Director of Technology
Found in: Appcast US C2 - 1 week ago
New York, United States Bernard Nickels & Associates Full timeSenior Director, IT OperationsPOSITION OVERVIEW Reporting to the CIO, the Senior Director, IT Operations is responsible for ensuring the various segments of the IT department are providing the required tech support to client’s business teams in a manner that considers use of efficient processes, optimal deployment of IT staff and external consultants,...
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Senior Customer Service Assistant
3 days ago
New York, United States VNS Health Full timeReceives, responds, and returns inbound phone calls. Screens incoming telephone calls to determine customer needs and to facilitate timely and appropriate services. Makes outbound calls to members for problem resolution and in structured telephone ou Customer Service, Service Assistant, Senior, Customer Care, Assistant, Public Relations, Retail, Healthcare
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Director of Customer Experience
1 week ago
New York, United States Women in Retail Full timeThe Director of Customer Experience (CX) is an innovative, operationally-minded strategic leader, who will be responsible for ensuring a best in class customer service experience for the Glossier community and that the customers voice is represented across our organization. This person will be responsible for developing creative CX strategies and formats and...
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Senior Director of Medical Directors
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New York, United States NYC Health Hospitals Full timeMetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned...
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Area Director of Sales/Regional Sales Manager
2 weeks ago
New York, United States Sunrise Senior Living Full timeOverview"Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what’s right for the resident. For me, that’s a big breath of fresh air."- Sunrise Leader At Sunrise, our Director of Sales & Marketing is responsible for overseeing and supervising...
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Senior Director, Geriatrics Program
4 hours ago
New York, United States Solomon Page Full timeOur client in the non-profit industry is seeking a Senior Director, Geriatrics Program to joint heir team in NYC! The role of the Senior Director, Geriatrics Programs is to oversee the company's Social Services program that focuses on the senior population. This position directly supervises the manager of the Senior Repair Program and the all other...
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Float-Senior Director of Nursing
Found in: Resume Library US A2 - 3 weeks ago
Edison, New Jersey, United States Sunrise Senior Living Full time: Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 6th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME: Middlesex Country Metro Area Job ID: (phone number removed) JOB OVERVIEW: "Sunrise is the best...
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Senior Director, Geriatrics Program
2 weeks ago
New York, United States Solomon Page Full timeOur client in the non-profit industry is seeking a Senior Director, Geriatrics Program to joint heir team in NYC! The role of the Senior Director, Geriatrics Programs is to oversee the company’s Social Services program that focuses on the senior population. This position directly supervises the manager of the Senior Repair Program and the all other...
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Senior Director, Geriatrics Program
Found in: Appcast US C2 - 2 weeks ago
New York, United States Solomon Page Full timeOur client in the non-profit industry is seeking a Senior Director, Geriatrics Program to joint heir team in NYC! The role of the Senior Director, Geriatrics Programs is to oversee the company’s Social Services program that focuses on the senior population. This position directly supervises the manager of the Senior Repair Program and the all other...
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Senior Director, Geriatrics Program
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
New York, United States Solomon Page Full timeOur client in the non-profit industry is seeking a Senior Director, Geriatrics Program to joint heir team in NYC! The role of the Senior Director, Geriatrics Programs is to oversee the company’s Social Services program that focuses on the senior population. This position directly supervises the manager of the Senior Repair Program and the all other...
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Area Director of Sales/Regional Sales Manager
Found in: Resume Library US A2 - 2 weeks ago
New York County, New York, United States Sunrise Senior Living Full time: Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 6th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME: The Apsley Job ID: (phone number removed) JOB OVERVIEW: "Sunrise is the best place that I've ever...
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Senior Associate, Customer Service
1 week ago
New York, United States Spotify Full time**Senior Associate Customer Service** Link copied to clipboard. The CS Global Escalations team works to repair customer trust and create lasting impressions by delivering a world-class experience focused on resolving our escalated, high priority customer issues. We evaluate real-time customer data and experiences in order to improve capabilities of frontline...
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Building Services Associate
7 days ago
New York, United States Coterie Senior Living - Hudson Yards Full timeOverview: Born out of a partnership between Atria Senior Living and Related Companies, Coterie is a new luxury brand that re-imagines what senior living can be. From stunning architecture and thoughtful design to state-of-the-art fitness facilities and curated culinary offerings, every aspect of life at Coterie is meant to support the individual and...