Director of Business Ops and Customer Care

3 weeks ago


New York, United States TCG Capital Management, LP. Full time

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**ShopShops** is the **leading interactive virtual platform**, engaging and connecting **retailers and shoppers worldwide** through **livestream** technology.

For our customers, we act as experience curator, personal shopper, and authenticity guarantor. For our retail partners, we facilitate marketing and direct access to a global audience, frictionless payment and logistics.

We are creating a truly cross-border community around discovery, entertainment, connection, and fun. And, **we are growing our team.**

*Shop global like a local*

**Director of Business Ops and Customer Care**

* New York, NY

* Full Time

* Manager/Supervisor

ShopShops is looking for a Director of Business Ops and Customer Care to join our US team. The ideal candidate has 7+ years of experience and has worked in e-commerce or consumer- facing mobile app marketplaces. Because you will need to collaborate with colleagues based in Beijing and Tokyo, Chinese (Mandarin) or Japanese language is a requirement. If you're passionate about the next generation of e-commerce, and working in a fast-paced startup environment, we want to talk to you

This is a rare opportunity to be a key contributor to a small but mighty (and quickly growing) team in a fast-adopting product category that has never been more relevant. Your colleagues have a fun and open/honest work dynamic and a fast-paced / "roll-up-your-sleeves" startup mentality balanced with strategic vision and focus. ShopShops has VC funding from top investors (Union Square Ventures, Forerunner, TCG, etc) ensuring you will be supported and mentored by the best of the best.

About the role

* Managing our supply chain, logistics, vendor relations and inventory strategies to achieve synergy across the operation

* Own and drive strategic, cross-functional initiatives that are critical to company growth and operational efficiency

* Fulfillment and Reverse Logistics: 1P and 3P fulfillment of merchandise

* Work with the ShopShops distribution center and Chinese customer service team to manage international order issues

* Manage all stages of the shopper journey and customer service

* Implement CRM systems

About YOU

* You have 7+ years of product management experience with expertise in e-commerce, fulfillment, inventory management, reverse logistics, transportation and/or other related supply chain domains.

* You have the ability to translate data into information and strategies into executable action plans

* You're a builder. You are excited about creating new products that deliver significant business impact.

* You thrive in change. You are entrepreneurial in spirit with a passion for disruption.

* Youre constantly learning. You run experiments to validate assumptions and mitigate risks. You are flexible and able to change direction as you learn.

* You're analytical. You turn data into actionable insights.

**About ShopShops**

ShopShops is a social shopping app that enables shoppers to view, interact with and purchase goods from retail stores anywhere in the world through livestream video. Think QVC meets TikTok.By virtualizing the physical shopping experience, ShopShops is breaking down geographical boundaries for savvy customers. By combining connection, community, and discovery all into one platform, ShopShops is creating the most exciting way to shop in the modern era.

ShopShops already streams with over 1,000 partners, across the U.S., Middle East, Europe and Asia, including brands like Marni, Rebecca Minkoff, Cynthia Rowley, Zac Posen, Everlane, Away and rag & bone. It is backed by top VCs including Union Square Ventures, TCG, Forerunner, SV Angel, XRC Labs, 3K and Founder Collective. ShopShops U.S. operations are based out of Manhattan, NYC.


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